Miranda Stroup
Mead,CO
Summary
As a seasoned Administrative Team Lead, I bring a demonstrated history of delivering outstanding customer service in dynamic settings. Known for meticulous attention to detail and adept decision-making, I excel at managing multiple tasks concurrently. My self-motivated work ethic ensures effective performance in both independent and team environments.
Enthusiastic about contributing my skills, I am poised to enhance Affirm's dedication to excellence in customer satisfaction and financial accessibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Team Lead
Children's Hospital Colorado
05.2022 - Current
- Lead team of 7 Guest Relations Associates in Visitor Management within the medical office building and emergency room/urgent care.
- Provide additional administrative support for leadership in the medical office building and emergency room/urgent care.
- Communicate and implement new policy and protocol changes.
- Functioned as key resource within department on administrative matters and independently resolved issues and questions.
- Handled customer complaints to satisfy and retain patient family experience.
Guest Relations Associate
Children's Hospital Colorado
01.2022 - 05.2022
- Deliver high-level customer service to patients and family members.
- Perform check-ins for visitors and health-screened individuals at Children's Hospital Colorado.
- Guide visitors to their appropriate locations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests
Preschool Lead Teacher
Happy Valley Children's Ranch Preschool
02.2020 - 01.2022
- Lead classes of 12-16 children aged 4-6 years.
- Observe children for signs of development delays or behavioral issues through weekly individual assessments.
- Teach cooperative play, problem-solving, self-help, and social skills using academic-based programs with Second Step and Get Set for School curriculums.
- Applied play-based strategies to provide diverse approaches to learning.
Student Loan Advisor I
Nelnet, Inc
03.2019 - 07.2019
- Analyze, troubleshoot, and resolve customer account issues over the phone.
- Maintain written details of phone conversations while updating customer accounts.
- Maintain federal loan education and complete related exams.
- Counseled students and parents about financial aid options and program details.
Education
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
Hooksett, NH12.2023
Skills
- Customer Service
- Clear Communication
- Administrative Support
- Problem Solving
- Document Organization
- Attention to Detail
Certification
- EARLY CHILDHOOD EDUCATION
- CPr/FIRST AID
Referrals
Available upon request
Awards
Dean’s List Spring 2020 Dean’s List Spring 2021 Dean’s List Spring 2022 Dean’s List Spring 2023
Timeline
Administrative Team Lead
Children's Hospital Colorado
05.2022 - Current
Guest Relations Associate
Children's Hospital Colorado
01.2022 - 05.2022
Preschool Lead Teacher
Happy Valley Children's Ranch Preschool
02.2020 - 01.2022
Student Loan Advisor I
Nelnet, Inc
03.2019 - 07.2019
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
- EARLY CHILDHOOD EDUCATION
- CPr/FIRST AID
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