Miranda Singleton
Columbia,SC
Summary
Senior Operations Analyst with 15+ years in the insurance sector, focusing on enhancing operational efficiencies through quality assurance initiatives and compliance audits. Recognized for leveraging data-driven insights to inform strategic decisions and improve performance, aiming to drive innovation and growth within the industry.
Overview
23
23
years of professional experience
Work History
Senior Operations Analyst
Blue Cross Blue Shield of South Carolina
Columbia, USA
01.2019 - Current
- Conducted major audits, ensuring compliance and driving operational excellence.
- Informed strategic decisions through comprehensive data analysis and reporting.
- Influenced strategic decisions through data-driven reports and feedback.
- Identified and rectified operational weaknesses, resulting in enhanced overall performance.
- Rectified operational deficiencies, improving overall performance.
- Mentored over 100 new hires, fostering a culture of continuous improvement.
- Developed thorough training resources, enhancing team comprehension.
- Analyzed departmental workload and collaborated with team members on special projects.
Business Test Analyst I
Companion Life Insurance
01.2011 - 01.2017
- Coordinated and led system testing for major enhancements, ensuring accuracy and proper documentation.
- Identified and rectified technical bottlenecks, enhancing system efficiency and reliability.
- Developed comprehensive test plans in collaboration with internal and external stakeholders.
- Fostered a productive work environment through effective team leadership.
- Managed My Benefits Companion Web Portal for over 500 group administrators, improving user satisfaction and administrative processes.
- Elevated team capabilities through mentoring in testing protocols and problem-solving as a team lead.
- Led development of consolidated billing invoice, streamlining billing process for group administrators.
Quality Assurance Coordinator
Companion Life Insurance
05.2017 - 05.2019
- Achieved a 20% reduction in error rates via strategic QA protocols.
- Spearheaded QA operations to ensure compliance with departmental guidelines.
- Led quality audits to pinpoint areas for improvement.
- Developed staff training strategies and optimized processes for improved quality assurance.
- Spearheaded process optimization, enhancing operational efficiency by 20%.
- Enhanced team performance by providing targeted managerial support.
Youth Coordinator
Union Baptist Church
Columbia, SC
01.2004 - 05.2008
- Coordinated youth service trips by organizing logistics and schedules.
- Cultivated relationships with youth to enhance faith development, spiritual maturity, and sense of community.
- Recruited and organized volunteers from congregation to support youth meetings and events.
- Managed email lists, newsletters, website updates, and bulletin boards to keep youth informed and engaged.
Co-captain
United Way of the Midlands Campaign
01.2008 - 01.2012
- Organized and coordinated fundraising events, resulting in increased donations.
- Accounted for and allocated funds accurately, ensuring proper financial management.
- Facilitated employee engagement initiatives, enhancing team cohesion.
Member Services Representative II
Companion Life Insurance
10.2008 - 01.2011
- Managed client payment compliance in delinquent accounts, enhancing recovery rates.
- Enhanced financial accuracy through daily premium deposit reconciliations.
- Conducted policy audits, enforcing company guidelines and ensuring compliance.
- Promoted agent relationships through accurate, timely commission processing, fostering trust.
- Pioneered policy compliance strategies, improving client relations and operational effectiveness.
- Drove financial precision, significantly reducing discrepancies through meticulous audits.
- Managed commission payout for over 250 agents and 50 plus third party administrators.
Volunteer
The Children’s Garden
Columbia, SC
- Facilitated educational activities, including arts, crafts, storytelling, and physical activities.
- Assisted displaced families in accessing essential resources during crisis situations.
- Ensure that safety protocols were followed to maintain the safety of the families.
- Met basic needs of children by ensuring proper feeding, dressing, and toileting.
Education
MA - Counseling
University of Webster
01-2012
BA - Psychology
University of South Carolina
01-2002
Skills
- Data analysis
- Operational analytics
- Data visualization
- Process optimization
- Quality assurance
- Compliance auditing
- Project management
Accomplishments
- Graduate of Blue Cross Blue Shield of SC Aspiring Leadership Program
Timeline
Senior Operations Analyst
Blue Cross Blue Shield of South Carolina
01.2019 - Current
Quality Assurance Coordinator
Companion Life Insurance
05.2017 - 05.2019
Business Test Analyst I
Companion Life Insurance
01.2011 - 01.2017
Member Services Representative II
Companion Life Insurance
10.2008 - 01.2011
Co-captain
United Way of the Midlands Campaign
01.2008 - 01.2012
Youth Coordinator
Union Baptist Church
01.2004 - 05.2008
Volunteer
The Children’s Garden
MA - Counseling
University of Webster
BA - Psychology
University of South Carolina