Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Smith

Miranda Smith

Grove Hill,AL

Summary

Dynamic Shift Manager with a proven track record at McDonald’s, excelling in employee training and customer service. Enhanced team performance and customer satisfaction through strategic decision-making and effective inventory management. Skilled in cash handling, ensuring accuracy and efficiency in financial transactions while fostering strong customer relationships.

Overview

24
24
years of professional experience

Work History

Shift Manager

McDonald’s
01.2019 - Current
  • Supervised daily operations to ensure efficient service and compliance with quality standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Coordinated shift schedules to maintain optimal staffing levels during peak hours.
  • Led initiatives to improve team performance and enhance overall customer satisfaction.
  • Analyzed sales trends to adjust strategies for increased profitability during shifts.

Sales Associate

Crossroads Exxon LLC
10.2001 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

East St John
Laplace, LA
05.1996

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Timeline

Shift Manager

McDonald’s
01.2019 - Current

Sales Associate

Crossroads Exxon LLC
10.2001 - 11.2018

High School Diploma -

East St John

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