Miranda Stanton
Toledo,OH
Summary
Dynamic Lead CSR at Circle K, excelling in customer service and problem-solving, significantly enhancing team performance and customer satisfaction. Expert in money handling and staff training, I fostered strong customer relationships and ensured seamless service operations, demonstrating a results-driven approach with a focus on critical thinking and active listening.
Overview
2
2
years of professional experience
Work History
Lead CSR
Circle K
Toledo, OH
12.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Skyway Career Prep
Toledo, OHSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Money handling abilities
- Staff Training
- Staff education and training
Timeline
Lead CSR
Circle K
12.2022 - Current
Skyway Career Prep