Proficient case manager with strong organizational skills and a focus on client relations. Known for effectively negotiating settlements and maintaining accurate client files, ready to enhance operational efficiencies and client support in a dynamic legal environment.
Overview
9
9
years of professional experience
Work History
Case Manager/Litigation Legal Assistant
Law Office of José A. Yáñez, P.A.
Coral Gables
02.2024 - Current
Drafted and filed motions while coordinating appointments between clients and insurance companies.
Participated in the negotiation of settlements, and prepared demand letters.
Served as primary contact for new clients and insurance companies, ensuring prompt communication.
Managed the opening of new client files to streamline case processing.
Maintained and updated both digital and hard copy client files for accuracy.
Handled property damage claims to secure proper reimbursement for clients after accidents.
Sales Associate/Manager
Blush Boutique
02.2020 - 04.2021
Achieved record sales in two months post-promotion, surpassing previous year's revenue and profit.
Managed team performance to sustain high sales figures during pandemic.
Assistant
Sari Events
06.2016 - 04.2021
Managed client communications to ensure clear expectations and updates.
Take-Out/Hostess
Sushi Sake
11.2019 - 01.2020
Greeted customers and directed to tables while managing kitchen operations, inputting and assembling take-out orders.
Assisted clients on-site to ensure satisfaction and support office operations as needed.
Legal Intern
Susy Ribero-Ayala, P.A.
05.2018 - 08.2018
Attended daily meetings with clientele while conducting research to identify relevant information related to pending cases.
Education
BACHELOR'S DEGREE - PHILOSOPHY
CLEMSON UNIVERSITY
12.2023
ASSOCIATE IN ARTS DEGREE -
MIAMI DADE COLLEGE
05.2021
HIGH SCHOOL -
WESTMINSTER CHRISTIAN SCHOOL
05.2018
Skills
Client relationship management
Legal research
Case management
Settlement negotiation
Claims processing
Client file management
Attention to detail
Conflict resolution
Activities
During my junior year of high school, I volunteered with the Children's Humane Society and with St. John Newman's Catholic Church, completing over 100 hours of community service.
In addition, I have volunteered at animal shelters such as the Friends Forever Humane Society.
Since 2024 I have participated in various events for the Woman's Cancer Association of the University of Miami.
Personal Injury Attorney at Self Employed (Law Office of Itzhak Bachar, P.A.)Personal Injury Attorney at Self Employed (Law Office of Itzhak Bachar, P.A.)