Donovan Rodulfo

Kansas City,MO

Summary

Dynamic Intake Manager with proven success in overseeing client intake processes and facilitating effective communication between clients and attorneys. Demonstrated ability to drive operational efficiency and mentor team members to enhance customer service standards. Top performing salesman exceeding expected sales quotas.

Overview

years of professional experience

Work History

Intake Manager / Litigation Legal Assistant

Keenan & Bhatia, LLC

Kansas City, MO

10.2023 - 12.2024

Oversaw client intake procedures for prospective new clients (3-7 intake calls a day)
Facilitated communication between clients and attorneys through email and phone interactions
Evaluated potential client cases to pinpoint highest value opportunities
Kept track of settlement earnings for the firm and clients
Coordinated travel arrangements, including hotel accommodations and meals for active clients and attorneys
Managed logistics throughout litigation process
Created and managed workflow and meetings to optimize intake process
Sustained organized office environments to support a polished professional image

Marketing Manager

Arrow Renovation & Construction

Olathe, KS

11.2022 - 10.2023

Implemented and lead generation services, ensuring a quota of 8 daily consultations
Crafted comprehensive content including blogs, job narratives, press releases, and social media posts leveraging SEO
Analyzed campaign performance to refine future marketing efforts effectively
Oversaw 5 sales representatives to arrange meetings with leads
Oversaw deployment of contracted workers to active job sites
Central role in hiring onboarding new hires

Jewelry Sales Consultant

Shane Co.

Overland Park, KS

06.2020 - 09.2023

Reached Top 3 Salesman status for consistently exceeding annual sales targets
Generated $1.5 million in jewelry sales in 2021
Utilized Customer Relationship Management software to organize and communicate for potential sales opportunities
Mentored new sales associates on customer service techniques and company policies

Customer Service Representative

TVH Parts Company

Olathe, KS

01.2026 - Current

Resolved customer complaints through effective communication, enhancing customer satisfaction and loyalty.
Processed returns and exchanges, ensuring compliance with company policies and improving customer experience.
Utilized CRM software to track customer communication
Provided training to new staff on customer service procedures and protocols.
Managed 13-20 daily cases, streamlining operations and contributing to team goals.

Education

Bachelor of Arts - Business Administration - Marketing

University of Missouri - Kansas City