Miranda Westbrooks
Jasper,GA
Summary
Dynamic professional with extensive experience at Northside Hospital Forsyth, excelling in administrative support and service excellence. Proven ability to enhance workflow efficiency and maintain compliance with safety protocols. Strong organizational skills complemented by effective verbal and written communication, ensuring high-quality patient care and operational success.
Overview
12
12
years of professional experience
Work History
Secretary
Northside Hospital Forsyth
Cumming, GA
04.2023 - Current
- Assisted in preparing meeting agendas and taking minutes.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled incoming correspondence, including emails and phone calls.
- Organized office supplies and maintained inventory levels.
- Supported team with document preparation and filing systems.
- Maintained office organization to enhance workflow efficiency.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Monitored timekeeping records to ensure accuracy and compliance with company policies.
- Reviewed and reconciled discrepancies in time logs to maintain data integrity.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
Endoscopy Technician
Northside Hospital Forsyth
Cumming, GA
01.2023 - 04.2023
- Operated endoscopic equipment, ensuring compliance with safety protocols and operational standards.
- Assisted in patient preparation and recovery, maintaining comfort and dignity throughout procedures.
- Collaborated with surgical teams to ensure timely instrument availability and optimal workflow during procedures.
- Maintained cleanliness and sterilization of all endoscopy tools, reducing risk of infection.
Lead Support Technician
Northside Hospital Forsyth
Cumming, GA
10.2016 - 01.2023
- Collaborated with surgical teams to maintain sterile environments and ensure adherence to safety protocols.
- Maintained a sterile environment within the operating room, reducing the risk of infection.
- Managed a team of Support Technicians assigning and -quality service.
- Worked closely with department heads to assess equipment needs, making recommendations for upgrades
- Train and mentor new highers and ensuring they adhere to best practices safety standards and policies
- analyze workflow and identify areas for improvement.
- Lead team meetings and provide continuous feedback to ensure the team remains aligned with hospital goals and patient safety standards.
- Assist surgeons and nurses with the setup,operation and maintenance during surgery.
- Coordinate with other departments to ensure timely delivery of necessary equipment.
- Troubleshoot and resolve technical issues with operating room equipment.
Environmental Services Housekeeper
Northside Hospital Forsyth
Cumming, GA
09.2013 - 10.2016
- Led daily cleaning operations to maintain high standards of sanitation and hygiene.
- Oversaw daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored new staff in best practices for environmental services.
- Implemented efficiency improvements in cleaning processes, enhancing team productivity.
- Conducted regular inspections to maintain high-quality cleanliness and hygiene standards.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented efficient waste management practices to promote environmental sustainability.
- Monitored inventory levels of cleaning supplies and equipment for timely replenishment.
- Conducted quality inspections to ensure adherence to cleanliness standards across facilities.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Education
BBA - Health Administration
Strayer University
07-2026
CNA - CNA Nursing Assistant
Lanier Technical College
Oakwood, GA01-2009
High School Diploma -
Lumpkin County High School
Dahlonega, GA05-2001
Skills
- Service excellence
- Verbal and written communication
- Administrative support
- Strong organizational skills
Timeline
Secretary
Northside Hospital Forsyth
04.2023 - Current
Endoscopy Technician
Northside Hospital Forsyth
01.2023 - 04.2023
Lead Support Technician
Northside Hospital Forsyth
10.2016 - 01.2023
Environmental Services Housekeeper
Northside Hospital Forsyth
09.2013 - 10.2016
BBA - Health Administration
Strayer University
CNA - CNA Nursing Assistant
Lanier Technical College
High School Diploma -
Lumpkin County High School