Dynamic Certified Pharmacy Technician with proven expertise at Hy-Vee Pharmacy in medication dispensing and insurance billing. Recognized for enhancing patient care through meticulous data entry and exceptional customer service. Demonstrated strong problem-solving skills, achieving a significant reduction in medication errors while managing high-volume prescriptions efficiently.
Work History
Certified Pharmacy Technician
6 Years
Hy-Vee Pharmacy | 11.2020 - Current
Processed prescription orders, ensuring accurate data entry and timely fill workflow.
Assisted pharmacists with medication preparation, labeling, and dispensing support.
Verified patient information and insurance details to resolve claim issues efficiently.
Responded to customer questions, providing courteous pharmacy service and pickup assistance.
Maintained inventory levels, stocked medications, and removed outdated products from shelves.
Organized workflow tasks to support accurate, efficient prescription processing and store operations.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Communicated directly with doctors offices via telephone, fax and email.
Medication Aide
2 Years 9 Months
Matelyn Retirement Community | 01.2018 - 10.2020
Administered prescribed medications accurately, following resident care plans and state compliance requirements.
Monitored residents for side effects, documenting changes and reporting concerns to nursing staff promptly.
Assisted with daily living support, promoting resident comfort, safety, and dignity throughout medication routines.
Verified medication orders, labels, and timing requirements to prevent administration errors.
Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
Reduced medication errors by diligently maintaining and updating medication records for each patient.
Administered prescribed drugs to high-volume patient caseload.
Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
Counter Clerk
1 Year
Hertz/Thrifty Car Rental | 11.2016 - 11.2017
Greeted customers, assessed rental needs, and recommended vehicle options based on trip requirements.
Explained contract terms, insurance options, and return policies to support clear customer decisions.
Handled reservation changes, cancellations, and walk-in requests using rental system workflows.
Collected payments, deposits, and authorization details while maintaining accurate account records.
Processed cash, check and credit card payments.
Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
Addressed guest complaints and resolved issues to promote satisfaction.
Shift Manager
Pizza Hut LLC | 2008 - 2015
Provided customer service while supervising 5-8 employees at one time, monitoring food quality, operating cash register, answering phones, and assigning tasks to team members.
Floor Manager
7 Months
Kohls Department Store | 11.2013 - 06.2014
Supervised sales floor operations to maintain merchandising standards and customer readiness.
Directed associates in zoning, recovery, and replenishment across high-traffic departments.
Monitored fitting rooms, fitting room recovery, and merchandise return processes.
Communicated priorities to associates to improve task completion and floor organization.
Oversaw supply restocking, area cleaning, and product organization.
Education
High School Diploma
Grand Island Senior High | Grand Island, NE | 05.2011