Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Miranda Williams

Hy-Vee Pharmacy
Saint Paul,NE
1
Certification
2027
years of professional experience

Dynamic Certified Pharmacy Technician with proven expertise at Hy-Vee Pharmacy in medication dispensing and insurance billing. Recognized for enhancing patient care through meticulous data entry and exceptional customer service. Demonstrated strong problem-solving skills, achieving a significant reduction in medication errors while managing high-volume prescriptions efficiently.

Work History

Certified Pharmacy Technician

6 Years
Hy-Vee Pharmacy | 11.2020 - Current
  • Processed prescription orders, ensuring accurate data entry and timely fill workflow.
  • Assisted pharmacists with medication preparation, labeling, and dispensing support.
  • Verified patient information and insurance details to resolve claim issues efficiently.
  • Responded to customer questions, providing courteous pharmacy service and pickup assistance.
  • Maintained inventory levels, stocked medications, and removed outdated products from shelves.
  • Organized workflow tasks to support accurate, efficient prescription processing and store operations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Communicated directly with doctors offices via telephone, fax and email.

Medication Aide

2 Years 9 Months
Matelyn Retirement Community | 01.2018 - 10.2020
  • Administered prescribed medications accurately, following resident care plans and state compliance requirements.
  • Monitored residents for side effects, documenting changes and reporting concerns to nursing staff promptly.
  • Assisted with daily living support, promoting resident comfort, safety, and dignity throughout medication routines.
  • Verified medication orders, labels, and timing requirements to prevent administration errors.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.

Counter Clerk

1 Year
Hertz/Thrifty Car Rental | 11.2016 - 11.2017
  • Greeted customers, assessed rental needs, and recommended vehicle options based on trip requirements.
  • Explained contract terms, insurance options, and return policies to support clear customer decisions.
  • Handled reservation changes, cancellations, and walk-in requests using rental system workflows.
  • Collected payments, deposits, and authorization details while maintaining accurate account records.
  • Processed cash, check and credit card payments.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Shift Manager

Pizza Hut LLC | 2008 - 2015

Provided customer service while supervising 5-8 employees at one time, monitoring food quality, operating cash register, answering phones, and assigning tasks to team members.

Floor Manager

7 Months
Kohls Department Store | 11.2013 - 06.2014
  • Supervised sales floor operations to maintain merchandising standards and customer readiness.
  • Directed associates in zoning, recovery, and replenishment across high-traffic departments.
  • Monitored fitting rooms, fitting room recovery, and merchandise return processes.
  • Communicated priorities to associates to improve task completion and floor organization.
  • Oversaw supply restocking, area cleaning, and product organization.

Education

High School Diploma

Grand Island Senior High | Grand Island, NE | 05.2011

Skills

Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
Medication dispensing
Time Management Skills

Certification

Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Hy-Vee Pharmacy
11.2020 - CurrentRead More

Medication Aide

Matelyn Retirement Community
01.2018 - 10.2020Read More

Counter Clerk

Hertz/Thrifty Car Rental
11.2016 - 11.2017Read More

Floor Manager

Kohls Department Store
11.2013 - 06.2014Read More

Shift Manager

Pizza Hut LLC
2008 - 2015Read More

Grand Island Senior High

High School Diploma
Read More
Miranda Williams