Miranda Ynostrosa
Cedar Hill,TX
Summary
Eager environmental science student seeking internship to gain hands-on experience in field ecology or similar sciences relevant for maintaining ecosystems. Motivated by drive to become first generation college graduate and prospect of combating climate change's effects on animal, plant, and fungi species.
Overview
8
8
years of professional experience
Work History
Certified Dog Trainer
Petco Animal Supplies Stores Inc.
Grand Prairie, TX
09.2022 - Current
- Manage the dog training service department for my store.
- Provide coupons, pamphlets, and educational documents to potential and existing clients.
- Communicate frequently with clients about scheduling and expectations for at-home practice of behaviors.
- Develop long-term relationships with clients and bond with animals through regular contact.
- Evaluate individual needs of dogs to provide appropriate training and behavior modification instruction.
- Educate clients about canine behavior and positive reinforcement training methodologies.
- Document weekly progress of training goals and objectives for clients in iPass.
Conservation Intern
Texas Conservation Alliance
Dallas, TX
06.2023 - 08.2023
- Provided project progress updates and worked under strict deadlines
- Organized, advertised and led a habitat restoration event
- Created an advertising campaign for a fundraiser
- Conducted a research project and presented to senior staff
Pet Nutrition Specialist
Petco Animal Supplies Inc.
Grand Prairie, TX
10.2020 - 09.2022
- Evaluated different feeds and strategies to identify optimal nutritional approaches.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Drive-Thru Cashier
Panera
Cedar Hill, TX
08.2020 - 04.2021
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Took orders, prepared foods and processed payments in full-service establishment.
Aquatic Specialist
Petco Animal Supplies Inc.
Cedar Hill, TX
05.2019 - 08.2020
- Monitored and maintained water parameters with water tests, algae scrubbing, water changes and removal of dead fish.
- Assist customers with setting up a fish tank, adding fish to a tank, maintaining a tank and any questions.
- Problem solve with customers to get to the bottom of an issue in their tank.
- Receive new fish in and careful and correctly place them in our tanks.
- Help customers get fish, plants and other supplies.
In-Store Employee
Papa John's Pizza
Cedar Hill, Texas
04.2016 - 11.2017
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Controlled portion sizes and garnishing for optimal cost controls.
- Operated cash register to process cash, check and credit card transactions.
- Responded to customer complaints with manager-level clearance to resolve issues.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.2019
Some College (No Degree) - Environmental Science
University of Texas At Arlington
ArlingtonSkills
- Customer relations
- Communication
- Customer service
- Problem resolution
- Friendly, positive attitude
- Training coworkers
- Relationship building
- People skills
Timeline
Conservation Intern
Texas Conservation Alliance
06.2023 - 08.2023
Certified Dog Trainer
Petco Animal Supplies Stores Inc.
09.2022 - Current
Pet Nutrition Specialist
Petco Animal Supplies Inc.
10.2020 - 09.2022
Drive-Thru Cashier
Panera
08.2020 - 04.2021
Aquatic Specialist
Petco Animal Supplies Inc.
05.2019 - 08.2020
In-Store Employee
Papa John's Pizza
04.2016 - 11.2017
High School Diploma -
South Grand Prairie High School
Some College (No Degree) - Environmental Science
University of Texas At Arlington
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