MIRANDA BEHRENDT
Oregon
Summary
Motivated professional with a solid background in customer service and recent certification in Bookkeeping. Proven ability to work independently and collaboratively within teams. Strong communication and problem-solving skills ready to be applied in a new role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Heartland Financial
01.2022 - 08.2023
- Provided exceptional customer service support in resolving concerns and inquiries promptly.
- Demonstrated strong communication skills in assisting customers via phone, email, and chat.
- Proven track record of exceeding customer satisfaction metrics and resolving escalated issues.
- Utilized CRM system to document customer interactions and track service requests efficiently.
Boutique Consultant
Self Employed
Oregon
11.2018 - 12.2021
- Provided personalized styling advice to customers to enhance their shopping experience.
- Assisted clients in selecting fashion pieces to suit their individual preferences.
- Managed day-to-day operations including inventory, sales, and customer service in an online retail setting.
- Developed and implemented marketing strategies to increase brand awareness and drive sales.
- Conducted financial analysis to optimize profitability and ensure business sustainability.
Payment Poster
APS Medical Billing
Toledo
02.2015 - 11.2018
- Accurately processed bulk payments for multiple clients, ensuring timely posting and reconciliation of $5m per month in revenue.
- Collaborated with payment team to streamline payment posting processes for improved efficiency.
- Resolved payment discrepancies and communicated with team members to ensure accurate posting.
- Utilized advanced software systems to efficiently manage and distribute bulk payment transactions.
- Performed daily, weekly, and/or monthly reconciliation based on client needs.
Customer Pay Processor
Lincare
Toledo
11.2013 - 02.2015
- Processed daily customer payments accurately and efficiently for smooth financial transactions.
- Resolved payment discrepancies promptly and professionally to ensure customer satisfaction.
- Utilized accounting software to track payments and reconcile accounts with attention to detail.
- Collaborated with internal teams to resolve billing issues and streamline payment processes.
Customer Care Specialist
Medical Mutual
Toledo
03.2012 - 06.2013
- Handled high volume of customer inquiries with professionalism and efficiency.
- Resolved complex issues by actively listening and providing personalized solutions.
- Successfully handled insurance claims, verifying eligibility and benefits, resolving issues promptly.
- Professionally communicated with patients and providers to ensure accurate billing and coverage.
Teller Supervisor
Huntington National Bank
Toledo
10.2005 - 03.2012
- Led a team of tellers, ensuring accuracy and efficiency in cash handling processes.
- Trained new hires on policies and procedures to ensure compliance with banking regulations.
- Provided exceptional customer service by resolving issues and answering inquiries.
- Managed daily operations, including balancing cash drawers and preparing reports for senior management.
Education
Associate of Applied Business - Accounting
Owens Community College
Toledo, OH01.2026
Early Childhood Education -
University of Toledo
Toledo, OHSkills
- Financial Services
- Payroll
- QuickBooks
- Supervisory Experience
- Training & Development
- Salesforce
- Microsoft Office
- Google Suite
- Social Media Marketing
Certification
• Payroll Certificate, 05/01/25
• QuickBooks Certificate, 12/01/25
• Bookkeeping Certificate, 12/01/25
• QuickBooks Certificate, 12/01/25
• Bookkeeping Certificate, 12/01/25
Timeline
Customer Care Specialist
Heartland Financial
01.2022 - 08.2023
Boutique Consultant
Self Employed
11.2018 - 12.2021
Payment Poster
APS Medical Billing
02.2015 - 11.2018
Customer Pay Processor
Lincare
11.2013 - 02.2015
Customer Care Specialist
Medical Mutual
03.2012 - 06.2013
Teller Supervisor
Huntington National Bank
10.2005 - 03.2012
Associate of Applied Business - Accounting
Owens Community College
Early Childhood Education -
University of Toledo