Noelys Almodovar
Vitality
Fairhope,AL
2
Languages
6
years of professional experience
Versatile call center professional with experience in both banking and health & wellness environments, consistently managing high‑volume inbound calls and delivering exceptional member support. Adept at resolving complex inquiries, updating accounts with precision, and maintaining compliance across sensitive financial and wellness‑related information. Proficient in Salesforce for documenting interactions, processing account changes, and ensuring accurate member records. Recognized for strong communication skills, a calm approach under pressure, and a commitment to professionalism in every member interaction.
Work History
Customer Care Specialist
2 Months- Managed inbound customer inquiries, delivering accurate policy and service information across multiple channels.
- Resolved complex case issues by coordinating with internal teams and escalating when needed.
- Documented customer interactions in CRM systems, maintaining clear records and follow-up actions.
- Reviewed account details to identify errors, correct discrepancies, and improve service accuracy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Directed customers to appropriate departments for additional support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Member Service Representative (MSR)
2 Years 2 Months- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Managed member accounts, ensuring accurate record-keeping and updating information as needed
- Collaborated with cross-functional teams to identify opportunities for improving member experience and implementing effective solutions
- Responded to member feedback and suggestions, incorporating changes into service offerings to better meet their needs
- Assisted members with account maintenance tasks such as updating personal information, adding or removing services, processing loan payments and member applications
- Participated in team meetings to discuss strategies for enhancing member services and achieving department goals
- Demonstrated ability to manage a high volume of customer interactions via phone
- Proficient in navigating multiple software applications simultaneously
- Strong working knowledge of Microsoft Office applications.
- Skilled in handling large number of incoming email communication.
Quality Assurance Manager
5 Months- Collaborated with cross-functional teams including production, engineering, and customer service to address quality issues and implement corrective actions
- Established strong relationships with service technicians to improve communication channels regarding quality requirements
- Reduced customer complaints through proactive identification of potential issues during installation
- Managed customer feedback process, analyzing trends and implementing improvements based on customer suggestions or complaints.
- Proficient in accurate data entry to upkeep customer files.
Front Desk Receptionist
2 Years 3 Months- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Ordered office supplies ensuring availability while managing costs within budget constraints
- Served as a point of contact for building maintenance requests such as repairs or cleaning services
- Implemented digital check-in system resulting in improved efficiency by reducing wait times
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
Education
High School Diploma
Skills
Computer operation
Appointment scheduling
Customer support
Customer service
Customer communication
Fraud prevention and detection
Math
Cash handling
Time management
Bank Secrecy Act
Computer skills
Microsoft Office
Basic math
Financial services
Memberships
Banking
Attention to detail
Client interaction via phone calls
Professionalism
Typing speed
Phone etiquette
Remote office availability
Languages
English
Spanish
Timeline
Customer Care Specialist
Vitality
09.2026 - CurrentRead More
Member Service Representative (MSR)
Navy Federal Credit Union
05.2024 - 07.2026Read More
Quality Assurance Manager
FLORIDA HOME A/C
08.2023 - 01.2024Read More
Front Desk Receptionist
Waxlab
04.2021 - 07.2023Read More
Marathon High School
High School Diploma
Read More