Miranda Growney
Belton,MO
Summary
Dynamic Assistant Store Manager at Sonic Drive-In with a proven track record in enhancing customer experience and driving sales through effective inventory control and team leadership. Skilled in problem-solving and transaction processing, I fostered a loyal customer base and improved operational efficiency, resulting in increased repeat business and satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Sonic Drive-In
05.2012 - Current
- Managed cash efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Applied Science - Accounting
Metropolitan Community College
Kansas City, MO05-2025
General Studies
Center High School
Kansas City, MO05-2014
Skills
- Microsoft Word
- Microsoft Excel
- Quickbooks
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
Timeline
Assistant Store Manager
Sonic Drive-In
05.2012 - Current
Associate of Applied Science - Accounting
Metropolitan Community College
General Studies
Center High School
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