Miranda Summers
Epic Cleaning Pros
Crystal Lake,IL
2027
years of professional experience
Dynamic customer service professional with extensive experience at Bear Auto Group, excelling in complaint resolution and active listening. Proven ability to enhance customer satisfaction and loyalty through effective communication and critical thinking. Skilled in data entry and payment processing, consistently delivering exceptional service in high-pressure environments.
Work History
Customer Service Representative
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately, maintaining financial integrity in daily operations.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Maintained product knowledge, supporting informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Team Leader
1 Year 1 Month- Supervised daily cleaning operations, ensuring adherence to quality standards.
- Trained new team members on safety protocols and efficient cleaning techniques.
- Coordinated schedules to optimize workforce allocation and resource management.
- Implemented process improvements that enhanced team productivity and service delivery.
- Conducted regular inspections to maintain high cleanliness standards across client sites.
- Resolved customer inquiries promptly, ensuring satisfaction with services provided.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Representative
7 Months- Utilized CRM software to track customer interactions and follow-ups effectively.
- Supported promotional campaigns by communicating offers and benefits to clients effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Complaint resolution
Payment processing
Professional telephone demeanor
Scheduling
Follow-up skills
Paperwork processing
Appointment scheduling
Documentation
Timeline
Team Leader
Epic Cleaning Pros
09.2025 - CurrentRead More
Customer Service Representative
Trio
02.2025 - 09.2025Read More
Customer Service Representative
Bear Auto Group
Read More
College of Lake County
GED
Read More