Mirasol Handoc
Pleasantville,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
R1 Rcm
Taguig, Philipines
01.2023 - 03.2025
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Provided information regarding billing procedures and payment options to patients.
- Scheduled follow-up visits as needed based on physician instructions.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Updated patient charts with relevant information including test results or medical history.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Entered new patient demographics into database system accurately and efficiently.
Customer Service Representative
VXI Global
Makati, Philipines
06.2020 - 12.2022
- Resolved customer concerns to deliver exceptional service and enhance satisfaction.
- Assisted customers with basic troubleshooting, ensuring timely issue resolution.
- Supported sales initiatives to contribute to company financial growth.
- Identified needs of customers promptly and efficiently.
Insurance Verification Specialist
Hinduja Global Solutions
Quezon, Philipines
03.2017 - 03.2021
- Managed uploading of medical records, reprocessing of payments, and submission of claims for review.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
Education
3rd Year college undergraduate - Bachelor of Science in Civil Engineering
Kalinga State University
Tabuk, Kalinga3rd Year College Undergraduate - Bachelor of Science in Civil Engineering
La Conception College
Skills
- Insurance verification
- Problem solving
- Critical thinking
- Data entry
- Insurance billing
- Multitasking and organization
- Experienced in CRM and EPIC
- Providing information and resources
Languages
Spanish
Professional
Timeline
Patient Services Representative
R1 Rcm
01.2023 - 03.2025
Customer Service Representative
VXI Global
06.2020 - 12.2022
Insurance Verification Specialist
Hinduja Global Solutions
03.2017 - 03.2021
3rd Year college undergraduate - Bachelor of Science in Civil Engineering
Kalinga State University
3rd Year College Undergraduate - Bachelor of Science in Civil Engineering
La Conception College
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