Mirasol Knutzen
Mesa,AZ
Summary
Service-oriented professional with experience in operations coordination, customer service, and administrative support. Manages multiple priorities, coordinates schedules, and maintains accurate records while fostering positive relationships through clear communication. Committed to enhancing client experiences with a strong background in hospitality and problem-solving, and eager to contribute to a team that values exceptional service and professional growth.
Overview
13
13
years of professional experience
Work History
Maintenance Coordinator
Piazza Realty Property Management
11.2021 - Current
- Coordinate maintenance requests and scheduling for a portfolio of 500+ residential properties, balancing competing priorities and time-sensitive needs.
- Track work orders from initial request through completion, ensuring accurate documentation and consistent follow-through.
- Coordinate contractors and service providers, monitor work quality, and communicate updates to property owners and tenants.
- Build and maintain positive professional relationships through responsive communication, problem-solving, and dependable service.
- Conduct site visits and document maintenance activities to support quality control and accountability.
- Monitor required maintenance, inspections, and testing to ensure completion and accurate record keeping.
- Utilize AppFolio and related systems to maintain organized records, streamline workflows, and support efficient daily operations.
- Handle sensitive concerns professionally while maintaining a calm, helpful, and solutions-focused approach.
Marketing Promotions Specialist
Swinomish Casino & Lodge
08.2013 - 09.2020
- Developed and coordinated campaigns across print, digital, social media, radio, and online platforms.
- Planned and coordinated promotions and special events from initial concept through execution, ensuring a high standard of service and attention to detail.
- Supported hospitality-focused promotions designed to enhance guest engagement and create positive customer experiences.
- Supervised marketing and promotions staff, supporting teamwork, organization, and consistent execution of projects.
- Led traditional media content initiatives and coordinated project details across multiple departments and communication channels.
- Managed purchasing, inventory, reporting, and marketing meetings while maintaining organization and meeting deadlines.
- Balanced multiple projects and changing priorities while maintaining accuracy, professionalism, and quality standards.
Education
Associate of Science -
Sacramento City College
Sacramento, CaliforniaSkills
- Troubleshooting skills
- Problem-solving
- Attention to detail
- Time management
- Customer service
- Customer relations
- Conflict resolution
- Excellent communication
- Written communication
- Analytical thinking
- Professional demeanor
- Customer relations
Timeline
Maintenance Coordinator
Piazza Realty Property Management
11.2021 - Current
Marketing Promotions Specialist
Swinomish Casino & Lodge
08.2013 - 09.2020
Associate of Science -
Sacramento City College