Mirazja Mott
Pittsburgh,PA
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Reliable food service professional, prepared to bring high level of professionalism and expertise to role. Known for maintaining high standards in food quality and cleanliness. Proven ability to work collaboratively with team members and adapt to changing demands, ensuring seamless operation. Skilled in sandwich preparation, customer interaction, and order accuracy.
Overview
3
3
years of professional experience
Work History
Host/To Go Specialist
Applebee's Neighborhood Grill & Bar
Pittsburgh, PA
01.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow and seating arrangements.
- Provided menu information and answered customer inquiries regarding specials.
- Assisted in maintaining cleanliness of dining area, promoting a positive dining experience.
- Adapted quickly to high-pressure situations during peak hours, enhancing service efficiency.
- Supported team members in delivering exceptional customer service through effective communication.
- Monitored guest satisfaction levels, proactively addressing any concerns or feedback received.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Prepared and packaged to-go orders efficiently for customer pickup.
- Maintained cleanliness and organization of food preparation areas.
- Communicated effectively with kitchen staff to ensure order accuracy.
- Assisted customers with menu selections and special requests.
- Monitored food safety standards during service and preparation processes.
- Adapted to fast-paced environment, ensuring timely service delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Sandwich Artist
SUBWAY®Restaurants
Pittsburgh, PA
04.2022 - 07.2024
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Maintained cleanliness and organization of work area to ensure food safety compliance.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Provided exceptional customer service by greeting patrons and addressing inquiries promptly.
- Collaborated with team members to optimize workflow during peak hours for efficient service delivery.
- Operated kitchen equipment safely, adhering to company safety standards and protocols.
- Adapted quickly to changing menu items and special requests from customers to enhance satisfaction.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
Baldwin High School
Pittsburgh, PA06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail-oriented
- Table assignment coordination
- Seating arrangements
- Task prioritization
- Hospitality and accommodation
- Cleaning and sanitation
- Food running
- Table bussing
- Time management
- Attention to detail
- Dependable and honest
- Patience and empathy
- Taking and preparing orders
Timeline
Host/To Go Specialist
Applebee's Neighborhood Grill & Bar
01.2025 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2022 - 07.2024
High School Diploma -
Baldwin High School