Mirca Gonzalez
Oxford,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Expeditor
Hanks Place
10.2022 - 07.2023
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
Customer Service Representative
Manfredi Cold Storage
03.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor of Factory Operations
Manfredi Cold Storage
08.2020 - 03.2022
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Tax Accountant
Mexico Magico
06.2019 - 08.2020
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Leveraged [Software], spreadsheets and databases to provide supporting documentation for schedules and journal entries.
- Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures.
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
Education
High School Diploma -
Kennett High School
Kennett Square, PA06.2020
Skills
- Culinary Techniques
- Review Documents
- Production Documentation
- Conflict Resolution
- Microsoft PowerPoint
- Customer Consulting
- Disciplinary Action
- Document Organization
- Coordinate Production
- Employee Performance Reviews
Languages
Spanish
Native or Bilingual
Timeline
Expeditor
Hanks Place
10.2022 - 07.2023
Customer Service Representative
Manfredi Cold Storage
03.2022 - 10.2022
Supervisor of Factory Operations
Manfredi Cold Storage
08.2020 - 03.2022
Tax Accountant
Mexico Magico
06.2019 - 08.2020
High School Diploma -
Kennett High School
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