Mireille Jean-Pierre
Miami Gardens,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Guest Experience-Correspondence Agent
Royal Caribbean Group
08.2018 - 09.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Royal Guest Experience Management
Royal Caribbean Group
04.2006 - 08.2018
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Remained available seven hours daily to respond to guest needs, complaints or inquiries.
Education
Associate Of Science - Travel Industry Management
Miami Dade College
Miami, FL04.2001
Skills
- Customer Service
- Microsoft Office
- Customer Experience
- Guest Experience Management
- Verbal and Written Communication
- Computer Skills
Timeline
Guest Experience-Correspondence Agent
Royal Caribbean Group
08.2018 - 09.2022
Royal Guest Experience Management
Royal Caribbean Group
04.2006 - 08.2018
Associate Of Science - Travel Industry Management
Miami Dade College