Mireille Ngalula
Grand Rapids,MI
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willingness to take on added responsibilities to meet team goals. I am experienced as Ambassador with over year of experience in training. Excellent reputation for resolving problems and improving customer satisfaction. I am seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Resident Specialist
Bethany Christian Servive
06.2022 - Current
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Ambassador
Amazon
11.2020 - 07.2022
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Customer Service Cashier
McDonald's
03.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions
- Maintained customer satisfaction with quick and professional handling of product returns or deliver food .
- Learned prepare food and shift manager positions and provided backup at key times.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Business Management Technology Accounting
University of Cincinnati Blue Ash College
Cincinnati, OHHigh School Diploma -
Withrow University High School
Cincinnati, OH05.2020
Skills
- Emergency Support
- Community Resident Safety
- Crisis Situations
- Resident Support
- Customer Experience
- Emotional Support
- Community Meetings
- Group Activities
- Applicant Screening
- Train Staff
- Customer Communication
- Problem Resolution
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Resident Specialist
Bethany Christian Servive
06.2022 - Current
Ambassador
Amazon
11.2020 - 07.2022
Customer Service Cashier
McDonald's
03.2019 - 11.2020
Business Management Technology Accounting
University of Cincinnati Blue Ash College
High School Diploma -
Withrow University High School
Similar Profiles
Jil Elizabeth CardonaJil Elizabeth Cardona
HS/PRS Training Administrator at Bethany Christian Services HQHS/PRS Training Administrator at Bethany Christian Services HQ
Isaac BelmanIsaac Belman
Mentor at Bethany Christian ServicesMentor at Bethany Christian Services
Cruz GaytanCruz Gaytan
Volunteer at Bethany Christian Reformed ChurchVolunteer at Bethany Christian Reformed Church
Charles C JohnsonCharles C Johnson
ELA Instructor at SANKOFA Stem Academy (a Program of STEM GREENHOUSE)ELA Instructor at SANKOFA Stem Academy (a Program of STEM GREENHOUSE)
Jessica ParksJessica Parks
Home Help Provider at DHSHome Help Provider at DHS