Mireille Nowak
Fort Myers,FL
Overview
4
4
years of professional experience
Work History
Veterinary Technician
Wilson’s Animal Hospital
05.2022 - 08.2024
- Assisted in surgical and dental procedures, including anesthesia and caring for patients pre-, peri-, and postoperatively
- Triaged incoming patients over the phone and in clinic
- Effectively managed time-sensitive tasks while maintaining high-quality patient care in a very busy environment
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments under DVM order
- Built close relationships with clients through regular follow-ups and phone calls regarding animal health, questions and concerns, education, treatment protocol and general procedures.
Veterinary Technician Intern
Aurora Animal Clinic
01.2022 - 04.2022
- Performed laboratory work such as blood draws, urinalysis, fecal exams, preparing specimens for shipment or analysis to aid in diagnostics processes under RVT supervision
- Collaborated closely with veterinary staff to ensure timely completion of tasks
- Gained valuable hands-on experience working alongside skilled veterinary professionals in real-world clinical settings.
Veterinary Assistant/Receptionist
Ridgeway Animal Hospital
05.2021 - 08.2021
- Assisted Veterinarian during appointments using safe and effective handling techniques on animals of different sizes and temperaments
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone
- Entered data from pet records and office visits into electronic medical filing system
- Managed multi-line phone system taking incoming calls, directing inquiries, and booking appointments
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and labs
Cashier
Joe’s Valu Mart
05.2020 - 10.2020
- Provided excellent customer service
- Assisted over 100 customers daily
- Strong detail to organization
- Strong focus on customer satisfaction
- Regularly maintained sanitation
Education
College Diploma - Veterinary Science
Seneca Polytechnic
King City, ON04.2022
Certificate - Veterinary Assisting
Seneca Polytechnic
King City, ON04.2020
Skills
- Solid client communication and customer service skills
- Excellent organizational, prioritizing, and time management skills
- Strong attention to detail and accuracy
- Impeccable written and verbal communication skills
- Proficient in veterinary electronic medical filing systems; AVImark, Cornerstone
- Works well in high-volume, fast-paced environments
- Ability to handle patient and client information with confidentiality
- Excellent computer skills; typing, Microsoft, Google, easily navigates through software programs
- De-escalation and medication techniques
Timeline
Veterinary Technician
Wilson’s Animal Hospital
05.2022 - 08.2024
Veterinary Technician Intern
Aurora Animal Clinic
01.2022 - 04.2022
Veterinary Assistant/Receptionist
Ridgeway Animal Hospital
05.2021 - 08.2021
Cashier
Joe’s Valu Mart
05.2020 - 10.2020
College Diploma - Veterinary Science
Seneca Polytechnic
Certificate - Veterinary Assisting
Seneca Polytechnic
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