Mreily Medrano
Garland,TX
Summary
Dedicated customer service professional with expertise in problem-solving and effective communication. Proven ability to build relationships and ensure customer satisfaction through attentive support and issue resolution. Motivated customer service expert skilled in communication and conflict resolution. Proven ability to maintain high customer satisfaction levels through effective collaboration and problem-solving strategies. Ready to leverage expertise to drive positive customer experiences.
Overview
1
1
Language
3
3
years of professional experience
Work History
Temp admin
City Of Garland
Garland, Texas
08.2026 - Current
- Delivered customer service support to ensure high levels of customer satisfaction.
- Provided friendly, exceptional customer service to guests, fostering a welcoming environment.
- Assisted guests and employees with customer service needs and questions.
- Guided customer service representatives in issue resolution to enhance service quality.
Customer Service Representative
walmart
garland , TX
02.2024 - 07.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Assisted customers with product inquiries and provided information on store policies.
- Developed positive relationships with customers through friendly interactions.
- Processed transactions accurately and efficiently at the point of sale.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Criminal Justice
Collin County Community College
Plano, TX01-2027
Skills
- Communication skills
- Team collaboration
- Critical thinking
- Organization
- Customer service
- Customer relations
- Relationship building
- Analytical and critical thinking
- Problem resolution
- Training assistance
Languages
Spanish
Native/ Bilingual
Timeline
Temp admin
City Of Garland
08.2026 - Current
Customer Service Representative
walmart
02.2024 - 07.2026
Criminal Justice
Collin County Community College