MIRELA BROWN
Spokane
Summary
Highly results-oriented and dedicated professional with over 25 years of experience in operational leadership, critical client service, and meticulous administration, now uniquely positioned for roles in medical logistics and last-mile healthcare delivery. Proven record of successful operational launches, staff training, conflict resolution, secure transaction handling, and strict compliance. Certified Courier with exceptional interpersonal skills, delivering time-sensitive materials with precision and reliability.
Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Founder & CEO
BROWNWAY SOLUTIONS LLC
12.2025 - Current
- Oversaw all aspects of human resources, including recruitment, onboarding, and policy development.
- Managed comprehensive administrative functions, improving operational efficiency and strategic planning.
Lead Server
THAI BAMBOO
Spokane
01.2004 - 12.2023
- Led successful restaurant launch and established operational workflows and POS systems.
- Developed training programs and delivered exceptional customer service and conflict resolution.
- Recognized for leadership, upselling success, and team collaboration.
Teller
HORIZON CREDIT UNION
Spokane
01.2018 - 12.2022
- Processed complex financial transactions while ensuring regulatory compliance and accuracy.
- Maintained high customer satisfaction through precise and efficient service.
Lead Customer Service Associate
WEST CORPORATION
Spokane
01.2004 - 12.2008
- Supervised staff, managed databases, and resolved customer issues effectively.
- Strengthened customer relationships through communication and product knowledge.
Server
CHAPALA
Spokane
01.2000 - 12.2003
- Delivered prompt customer service and managed transactions using MICROS POS system.
- Addressed and resolved guest concerns efficiently.
Education
Associate of Arts - Business Management
Spokane Falls Community College
Spokane, WA 01.2020 - 01.2026
Certification Of Completion - Courier Delivery
CBA Acedemy
12.2025 - 01.2026
Skills
- Medical Courier / Healthcare Logistics
- Time-Sensitive & STAT Deliveries
- Chain of Custody & Documentation
- HIPAA Awareness & Confidential Handling
- Route Planning & Optimization
- Specimen / Pharmacy Delivery (as applicable)
- Pickup & Drop-off Verification
- Proof of Delivery (POD) / Scanning
- Incident Reporting
- Customer & Facility Service (Clinics/Hospitals/Pharmacies)
- Defensive Driving & Safety Compliance
- Attention to Detail & Accuracy
Languages
English
Full Professional
Croatian
Native/ Bilingual
Certification
- CBA Courier Academy-2025
Affiliations
- “Adaptable, critical thinker with cross-cultural experience (Bosnia, Minhan, Berlin, U.S.) and a strong track record in time-sensitive, compliance-driven work.”
References
References available upon request.
Professional highlights
Known for critical thinking, calm decision-making, and accuracy in high-trust, compliance-driven environments. Trusted for confidentiality, documentation, and reliable on-time performance.
Timeline
Certification Of Completion - Courier Delivery
CBA Acedemy
12.2025 - 01.2026
Founder & CEO
BROWNWAY SOLUTIONS LLC
12.2025 - Current
Associate of Arts - Business Management
Spokane Falls Community College
01.2020 - 01.2026
Teller
HORIZON CREDIT UNION
01.2018 - 12.2022
Lead Server
THAI BAMBOO
01.2004 - 12.2023
Lead Customer Service Associate
WEST CORPORATION
01.2004 - 12.2008
Server
CHAPALA
01.2000 - 12.2003