MIRELA RAMIREZ
Redford,USA
Summary
High motivated and goal-driven Customer Support specialist with front desk assistant skills, looking to expand and utilize my knowledge gained from prior jobs and training. Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
Milford, US
03.2023 - Current
- Monitored access control systems, CCTV footage, and alarm systems.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
Bilingual Support Specialist
Maximus
Remote
09.2022 - 03.2023
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Verified income information for eligibility purposes and updated case records accordingly.
- Explained complex regulations related to Medicaid programs to clients in a clear and concise manner.
- Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
- Prepared detailed reports on client data, including demographic information, financial status, health care needs.
Customer Service Representative
SimplyInsured
Remote
02.2022 - 09.2022
- Assisted customers with inquiries about health insurance policies and coverage options.
- Conducted research to identify cost-effective healthcare solutions for clients.
- Collaborated with sales team to generate new business opportunities related to health insurance services.
- Resolved customer complaints or escalated them as necessary in a timely manner.
- Assessed client risk profiles and recommended appropriate coverage plans.
Receptionist
Fenton Massage Company
Fenton, US
05.2021 - 02.2022
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
Ambassador
Lucky Club Casino
Las Vegas, US
07.2020 - 05.2021
- Assisted customers with slot machine inquiries, including game rules, payouts, and technical issues.
- Performed daily maintenance of slot machines, ensuring proper functionality.
- Monitored gaming floor to ensure compliance with all applicable laws and regulations.
- Verified customer identification documents for regulatory compliance purposes.
- Managed promotional events on the gaming floor, ensuring smooth execution from start to finish.
Education
Diploma -
Centennial High School
Las Vegas, NVSkills
- CRM Software
- Criminal law understanding
- Complaint resolution
- Training and mentoring
- Adaptability and flexibility
- Multitasking and organization
Certification
- Nevada INBRE, Present
- CSN Biomedical Exploration Workshop, Present
- NLVPD Hispanic Citizens Academy, Present, Increased comprehension skills through law enforcement's role in the criminal justice system.
Personal Information
Authorized To Work: US
Languages
Spanish
Native/ Bilingual
Timeline
Security Guard
Allied Universal
03.2023 - Current
Bilingual Support Specialist
Maximus
09.2022 - 03.2023
Customer Service Representative
SimplyInsured
02.2022 - 09.2022
Receptionist
Fenton Massage Company
05.2021 - 02.2022
Ambassador
Lucky Club Casino
07.2020 - 05.2021
Diploma -
Centennial High School
Similar Profiles
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Randy Lopez SantiagoRandy Lopez Santiago
Security Officer at Allied UniversalSecurity Officer at Allied Universal
SK RIDOY HOSSAINSK RIDOY HOSSAIN
Metro security officer at Allied UniversalMetro security officer at Allied Universal
Amber GordyAmber Gordy
Complex Sales Manager at Sheraton Detroit Metro AirportComplex Sales Manager at Sheraton Detroit Metro Airport