Mirelis Rivera
North Lauderdale,FL
Summary
Dynamic professional with a proven track record in management and customer service. Excelled in performance optimization and retail merchandising, boosting store presence through innovative strategies. Skilled in cash handling and possesses strong communication abilities, ensuring top-notch customer assistance. Demonstrates adaptability and a goal-oriented approach, significantly enhancing operational efficiency. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
T-Mobile Sales Representative
T-Mobile
North Miami, Florida
05.2024 - Current
- Maintained customer relationships by providing timely and accurate product information.
- Developed a sales strategy to increase store presence in the local market.
- Generated product interest through creative marketing campaigns.
- Conducted regular store visits to promote product offerings and build relationships with customers.
- Managed inventory levels of products, ensuring adequate stock availability for customers' orders.
- Executed promotional activities such as discounts, contests., to drive sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Lead Server/Bartender
Bar Louie
Coconut Creek, Florida
11.2022 - 09.2024
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Controlled costs by minimizing waste and maximizing table turns.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Taco Craft
Fort Lauderdale, Florida
10.2021 - 11.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Food and Beverage Supervisor/Bartender/Front Desk Receptionist
Marriot Courtyard
Fort Lauderdale, Florida
04.2011 - 03.2020
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with travel arrangements for staff and management.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Compiled and prepared reports and documents as requested.
- Used company badging system to create badges for new employees and visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Front Desk Receptionist/Office Assistant
Auto Computer Exchange
Davie, Florida
01.2009 - 11.2011
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
High School Diploma -
Plantation High
Sunrise, FL06-2009
Skills
- Management
- Goal-Oriented
- Performance optimization strategies
- Cash Handling
- Manage inventory
- Customer Assistance
- Retail Merchandising
- Point of sale systems
- Adaptability and Flexibility
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Hospitality
- Accounting
- Payroll
Timeline
T-Mobile Sales Representative
T-Mobile
05.2024 - Current
Lead Server/Bartender
Bar Louie
11.2022 - 09.2024
Bartender
Taco Craft
10.2021 - 11.2022
Food and Beverage Supervisor/Bartender/Front Desk Receptionist
Marriot Courtyard
04.2011 - 03.2020
Front Desk Receptionist/Office Assistant
Auto Computer Exchange
01.2009 - 11.2011
High School Diploma -
Plantation High