Myles Hancock
Palm Bay,FL
Summary
Versatile professional with experience in wireless sales, customer service, and retail operations, backed by hands-on training in automotive technology, welding, engineering, and digital media. Skilled in sales, device and mechanical troubleshooting, MIG welding, automotive repair, and technical problem-solving, with the ability to communicate complex products and solutions clearly to customers.
Overview
1
1
Certification
4
4
years of professional experience
Work History
T-Mobile Sales Representative
Wireless Vision, LLC
Palm Bay, Florida
01.2026 - 09.2026
- Exceeded individual and store sales goals by recommending products and upselling, contributing to increased revenue
- Assisted customers with selecting T-Mobile phones, plans, accessories, and services based on their needs, ensuring tailored solutions
- Clarified promotions, pricing, financing options, and account features for customers, enhancing understanding and satisfaction
- Resolved device and account-related issues through troubleshooting and customer support, ensuring efficient issue resolution
- Maintained strong product knowledge and delivered a positive customer experience, supporting high customer retention
- Streamlined onboarding by setting up new accounts, upgrades, device activations, and number transfers for new customers
Team Member
Tractor Supply
Pottstown, PA
03.2024 - 08.2024
- Stocked shelves and organized displays to enhance product visibility and accessibility for customers
- Operated register to process customer transactions accurately and quickly
- Broke down pallets to efficiently restock inventory and maintain store flow
- Cleaned bird environments to uphold animal welfare standards and ensure store cleanliness
- Executed cleaning tasks to ensure store cleanliness and enhance customer experience to provide a welcoming and safe shopping environment
- Assisted customers by answering questions and locating products to improve overall shopping experience
AMC Crew Member
AMC Theatres
Pottstown, PA
06.2022 - 11.2022
- Promoted premium items to drive customer engagement or premium items to customers, contributing to overall upsell revenue
- Provided friendly greetings to customers to create a welcoming atmosphere and enhance guest experience
- Maintained cleanliness of building entrance, theaters, POS location, and bathrooms, to maintain a positive first and total impression for guests
- Cooked food to order, ensuring adherence to quality and food safety standards
- Carried out food preparation tasks for customer orders for customer orders to order, maintaining quality and food safety standards
- Sold premium subscriptions or premium items to customers, increasing upsell revenue
Education
High school diploma - Welding, Automotive Engineering, Digital media
Pottstown Shs
Pottstown, PASkills
- Sales & Upselling
- Customer Service & Communication
- Device & Technical Troubleshooting
- Automotive Repair & Mechanical Troubleshooting
- MIG Welding & Soldering
- Electrical Systems
- Engineering Fundamentals
- Account Management
- Product Knowledge & Consultative Selling
- Point-of-Sale (POS) Systems
- Merchandising & Inventory Management
- Retail Operations
- Digital Media & Social Media Management
- Transaction Processing & Basic Math
- Hands-On Mechanical & Technical Skills
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Non-CDL Class C
Languages
English
Timeline
T-Mobile Sales Representative
Wireless Vision, LLC
01.2026 - 09.2026
Team Member
Tractor Supply
03.2024 - 08.2024
AMC Crew Member
AMC Theatres
06.2022 - 11.2022
High school diploma - Welding, Automotive Engineering, Digital media
Pottstown Shs