Mirella Baldovinos Maldonado
Phoenix,AZ
Summary
Dedicated professional with over 5 years of customer care experience with strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Experienced in multitasking and organization, ensuring customer satisfaction through attentive service. Seeking to leverage skills in a new role to enhance team success and drive customer engagement.
Overview
9
9
years of professional experience
Work History
Bilingual Retail Customer Service Representative
JPMorgan Chase
Tempe, AZ
05.2024 - Current
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Managed over 50 customer calls per day.
- Assisted customers in making informed purchase choices and selecting products.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Supported management with administrative tasks such as managing phone calls during peak hours.
- Met customer call guidelines for service levels, handle time and productivity.
- M
- Managed over 50 customer calls per day.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
Housekeeper
Interstate Cleaning Company
Chandler, AZ
05.2023 - 06.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
National Customer Care Representative
Vitalant
Tempe, AZ
02.2020 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Managed over 20 cases per day.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Contributed to team success, consistently achieving call center performance metrics.
Prep Cook and Line Cook
Fired Pie
Scottsdale, AZ
06.2017 - 02.2020
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Adjusted recipes based on ingredient availability or customer request.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
High School Diploma -
North High School
Phoenix, AZ05-2015
Skills
- De-Escalation Techniques
- Database Research
- Good communication skills
- Excellent written and oral communication
- Multitasking and organization
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Retail Customer Service Representative
JPMorgan Chase
05.2024 - Current
Housekeeper
Interstate Cleaning Company
05.2023 - 06.2024
National Customer Care Representative
Vitalant
02.2020 - 05.2023
Prep Cook and Line Cook
Fired Pie
06.2017 - 02.2020
High School Diploma -
North High School