Mirella Guerrero

Customer Relations Specialist- Civil

El Paso County Sheriff's Office

05.2022 - Current

Administrative and clerical tasks including data entry, billing processing, and payment handling.
Acts as primary point of contact for inquiries or complaints, researching and providing appropriate referrals.
Ensures compliance with procedures, regulations, and laws, resolving customer concerns.
Responsible for accurate documentation, fee collection, and financial reconciliation.
Provides information to customers and maintains confidentiality.
Assists with equipment maintenance, process training, and workstation organization.
Maintains continuity of operations during temporary absences.
Emphasizes excellent customer service and fosters a positive work culture through training and mentoring.
Depending on assignment, tasks may include notarizing documents, providing information to media, conducting criminal searches, assisting with vehicle registrations, and processing various applications.
Utilizes Registration and Title System for motor vehicle-related tasks.
Required to attend training sessions to stay updated on rules, laws, and procedures.
Conducts searches, issues agent numbers, files subpoenas, and serves as a liaison between offices and entities.
Manages records, ensures compliance with laws and regulations, and handles inventory.
Performs financial tasks such as managing inmate accounts, dealing with foreign currency, and releasing funds.
May be required to travel to satellite branches and work beyond regular hours, including weekends and holidays.
Performs other duties as assigned, maintaining a safe and healthy work environment.
Creating Training plan for new employees
Training and assisting new hires with on boarding and learning the process and procedures of the unit.
Acting supervisor duties when supervisor was out.