Dynamic and service-oriented professional with outstanding bilingual communication abilities in English and Spanish, committed to driving employer success.
Overview
17
17
years of professional experience
Work History
Concierge
Delaware North, Sports Industry
10.2019 - 06.2023
Inspect suites before and after sports games and events
Greeting guests/arranging special services
Guarantee the security and comfort of all our guests
Shift Supervisor
PLS Financial
12.2016 - 08.2019
Handle large amounts of money on a daily basis
Provide excellent customer service
Responsible for sending and receiving money from bank
In charge of a group of CSR’s when on duty
Responsible for daily logs
Sales Associate
TJ Maxx
05.2012 - 08.2013
Trained new associates and delegated responsibilities to peers
Responsible for organizing clothes on the floor and changing racks every season
Worked in all departments, as well as in the front of the store in the role of cashier
Dish Network customer service agent
Stream Global Services
04.2011 - 02.2012
Responsible for guiding customers through the troubleshooting process
Investigated and resolved discrepancies in customer billing
Internship
Action for Boston Community Development/Summerworks
11.2010 - 02.2011
Filed and managed paperwork at Beth Israel Deaconess Medical Center and Boston Medical
Childcare Provider
02.2006 - 12.2006
Facilitated activities for toddler-aged children while implementing physical and educational activities with youth
Conducted hygiene-related activities while providing a safe and nurturing environment for play
Education
Certificate Program - undefined
Home Health Aid
Roxbury, MA
01.2009
General Equivalency Diploma - undefined
Ensuring Stability Through Action In Our Community
Boston, MA
01.2008
Skills
Microsoft Office expertise
Fluent Spanish speaker
Results-oriented and dependable
Timeliness and reliability
Strong organizational abilities
Timeline
Concierge
Delaware North, Sports Industry
10.2019 - 06.2023
Shift Supervisor
PLS Financial
12.2016 - 08.2019
Sales Associate
TJ Maxx
05.2012 - 08.2013
Dish Network customer service agent
Stream Global Services
04.2011 - 02.2012
Internship
Action for Boston Community Development/Summerworks
11.2010 - 02.2011
Childcare Provider
02.2006 - 12.2006
Certificate Program - undefined
Home Health Aid
General Equivalency Diploma - undefined
Ensuring Stability Through Action In Our Community
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