Miressa Dickens
Tarboro,NC
Overview
8
8
years of professional experience
Work History
Front Office Associate I-Call Center
Carolina Family Health Center
02.2025 - Current
- Managed patient check-in process to ensure efficient workflow and accurate data collection.
- Coordinated appointment scheduling using electronic health record systems to optimize clinic operations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Customer Service Representative
Alorica
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Specimen Processor
Mako Medical Laboratories
01.2022 - 02.2022
- Processed COVID specimen
- Processed specimens and prepared them for testing according to established procedures.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Followed safety protocols while handling hazardous materials.
Warehouse Associate
McLane Company
10.2019 - 12.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
Basketball Coach
North East Carolina Preparatory School
10.2017 - 10.2018
- Conducted pre-season player assessments to evaluate skill level and physical condition.
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
Education
High school diploma - General Studies
Tarboro High School
Tarboro, NC06.2011
Skills
- Warehouse Experience
- Packaging
- Cleaning Experience
- Cash Handling
- Load & Unload
- Order Picking
- Shipping & Receiving
- Merchandising
- Sports Coaching
- Order Picker
- Customer service
- Heavy lifting
- Front desk
- Scheduling
- Appointment Scheduling
- Call Management
- Data Entry
- Call escalation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Associate I-Call Center
Carolina Family Health Center
02.2025 - Current
Customer Service Representative
Alorica
08.2022 - Current
Specimen Processor
Mako Medical Laboratories
01.2022 - 02.2022
Warehouse Associate
McLane Company
10.2019 - 12.2021
Basketball Coach
North East Carolina Preparatory School
10.2017 - 10.2018
High school diploma - General Studies
Tarboro High School