Mireya Contreras

• Deliver treatment programming services to participants and conduct group and/or individual sessions.
• Effectively implement scheduled program curriculum. Leads and participates in face-to-face group and individual meetings utilizing motivational interviewing, cognitive behavioral therapy and other therapeutic processes.
• Engage participants daily, reinforce group rules and expectation for participation and completion.
• Works directly with participants to develop and implement treatment/action plans and educate participants about supportive networks as they return to the community.
• Review treatment plans, evaluate and record treatment progress, records visible changes in appearance, behavior, and demeanor of program participants.
• Maintains accurate, timely, and confidential participant records. Evaluates and documents the progress of participants assigned to their groups.
• Completes all delivery documentation requirements. Summarizes participants’ background, treatment plan, and recovery process outcomes.
• Prepares accurate, concise, informative reports, records and plans that are consistent with Amity standards, and complies with applicable clinical and administrative rules.
• Works collaboratively with CDCR, DRP, CCHCS and institution staff. Supports and collaborates co-faculty, including but not limited to Supervisors, Directors, and Regional Directors.
• Participate in monthly, block, cross-training, curriculum training, technical assistance training, or other training as appropriate.

.

• Provides families participating in Pajaro Valley Shelter Services’ shelter and transitional housing programs with group, individual, family, or couples counseling as needed.
• facilitates one weekly group on site focused on self-care awareness and skills-building.
• Facilitates. ACES groups flor all participants.
• Provides expertise and counsel to PVSS staff to solve problems and remove barriers to family stability.

• Evaluated patient behavior, moods and responses to inform diagnosis and treatment plans.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Developed comprehensive treatment plans focused on patient goals and history.
• Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
• Assisted clients with identifying feelings and behaviors by asking open-ended questions.
• Conferred with clients to discuss treatment options and therapy goals.
• Maintained confidentiality through stringent handling of charts and data.
• Empowered clients to tackle challenging situations with better and more diverse coping skills.

• Monitored behavior in individual and group sessions and intervened when necessary.
• Referred clients to other programs and community agencies to enhance treatment processes.
• Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
• Empowered clients to tackle challenging situations with better and more diverse coping skills.
• Provided individuals face to face interviews as needed
• Conduct 1-2 hour groups on Driving under the influence,Domestic Violence, effects of alcohol on the Brain
• Follow documentation procedures including attendance, absences, group notes, in a timely matter.
• Help manager improved area operations by sharing clients feed back, and contributing news ideas.
• Use Motivational and Cognitive Behavior techniques.
• Conduct intakes and ASAMS

• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
• Coordinated billing activities on behalf of 15+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
• Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
• Organized and maintained patient charts with proper classification and filing systems.
• Answered patient questions and fielded complaints to resolve issues.
• Documented and managed patient information in computer system.
• Provided consultations for patients about rights and services.
• Scheduled patient appointment and procedures.
• Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Checked daily doctor schedules and verified insurance.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.