Mireya Gallegos
Pasadena,TX
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Lead
Starbucks
08.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Mailroom Clerk
Community Health Choice
06.2011 - 10.2013
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Operated postage meters, mail sealers and labeling machines.
Education
High School Diploma -
Houston Can Academy
Houston, TX05.2011
Skills
- Shift Work
- Safe Work Practices
- Job Assignments
- Food Safety and Sanitation
- Customer Loyalty
Timeline
Shift Lead
Starbucks
08.2018 - Current
Mailroom Clerk
Community Health Choice
06.2011 - 10.2013
High School Diploma -
Houston Can Academy
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