Mireya Palomino
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, Texas
10.2023 - Current
- Answered provider inquiries through phone.
- Resolved provider complaints by identifying issues and providing solutions.
- Documented provider interactions in the call center management system.
- Promoted high provider satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of patient’s accounts.
- Elevated complex issues to supervisors for further investigation and resolution.
- Answered provider’s inquiries and provided accurate information regarding benefits and claims.
Education
J. Economedes High School
Edinburg, TxSkills
- Call center management
- Provider relations
- Claims processing
- Record maintenance
- Data entry
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Verbal and written communication
- Customer service
- Call center procedures
- Relationship building
- Positive and professional
- Call center operations
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
10.2023 - Current
J. Economedes High School