Summary
Overview
Work History
Education
Skills
AWARDS
Languages
Timeline
Generic

Mireya R Ramos

San Antonio,TX

Summary

I am a self-motivated and dependable professional who takes strong ownership of my work and consistently delivers high-quality results in fast-paced environments. I am a persistent and analytical problem-solver who explores every possible path to reach accurate conclusions. My empathetic nature and strong interpersonal skills allow me to approach investigations with both critical thinking and emotional intelligence. With a keen interest in criminal justice and criminology, I am naturally drawn to roles that involve identifying patterns, connecting details, and uncovering the full picture.

I am seeking an opportunity to expand skills and contribute to company success. I am eager to explore any paths that will help advance my career.

Overview

4
4
years of professional experience

Work History

Cross Channel New Account Screening

JP Morgan Chase
San Antonio, TX
03.2025 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies as well as conduct thorough investigations of suspicious accounts/transactions, discrepancies, irregularities and fraudulent activity.
  • Delivered risk solutions across key fraud domains: onboarding (account opening), ATO (account take over), first-party fraud, scam mitigation, EVP and money mule detection.
  • Implemented fraud prevention measures such as carefully verifying customer identification and following established security protocols to protect clients from unauthorized access to their accounts or personal information theft incidents.
  • Contacting clients directly to notify of fraudulent/scam activity in addition to educating about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing/restricting accounts.
  • Enhanced fraud prevention protocols by staying current on industry trends and best practices.

Special Matter Expert (SME)-Fraud & Claims

JP Morgan Chase
San Antonio, TX
02.2024 - 03.2025
  • Served as a subject matter expert on specialized fraud products, providing guidance and support to other team members when needed.
  • Trained new Fraud Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Displayed sound judgement, foresight and professionalism in dealing with program management challenges.
  • Submitted weekly reports to team and management to facilitate direction and progress.
  • Provided consultancy, coaching and mentorship.
  • Guided team members through routine activities and challenging questions.
  • Created learning guides with examples and screenshots of real scenarios to provide further understanding of role/products
  • Broadened individuals' foundational knowledge and offered additional explanation of rules, processes and policies with proper contexts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.

Fraud Specialist I-Fraud Check

JP Morgan Chase
San Anonio, TX
01.2023 - 03.2025
  • Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
  • Recommended actions based on institutional policies to resolve fraudulent activities and prevent recurrence.
  • Backed up fraud team members with secondary reviews of records related to suspected fraudulent activities.
  • Helped address business ID theft fraud by working with internal teams to trace and correct faults.
  • Conducted in depth reviews on items deposited and normal account maintenance in order to reduce losses caused by wrongdoer and/or fraud.
  • Supported findings by identifying red flags throughout my review of transactions/account activity and documenting accordingly.
  • Helped resolve situations and prevent further abuse by recommending corrective and punitive actions.

Fraud Specialist I-Claims Phones

JP Morgan Chase
San Anonio, TX
08.2022 - 01.2023
  • Initiated fraud and dispute cases on behalf of customers.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Reviewed and monitored reports related to payments, new applications and re-issuance of cards.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Documented, researched and resolved customer service issues.
  • Analyzed trends in claims data to recommend enhancements in policy guidelines and customer communication strategies.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis, probing and investigation.

Education

Criminal Justice

University of The Incarnate Word
San Antonio, TX

Skills

  • Goal-Driven
  • Effective Communication
  • Flexible and adaptable
  • Onboarding support/training
  • Computer skills
  • Organizational skills
  • Decision-Making
  • Multitasking Abilities
  • Critical thinking
  • Problem-solving
  • Fraud Prevention
  • Investigation Documentation
  • Loss Prevention
  • Trend Analysis

AWARDS

January 2024-ACE Call Winner, August 2023-Connect Us 100% Top Box, January 2023-Employee of The Month, January 2023-ACE Call Winner, December 2022-100% in Decision Quality

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Cross Channel New Account Screening

JP Morgan Chase
03.2025 - Current

Special Matter Expert (SME)-Fraud & Claims

JP Morgan Chase
02.2024 - 03.2025

Fraud Specialist I-Fraud Check

JP Morgan Chase
01.2023 - 03.2025

Fraud Specialist I-Claims Phones

JP Morgan Chase
08.2022 - 01.2023

Criminal Justice

University of The Incarnate Word
Mireya R Ramos