Heather D. Saul
Bristol,TN
Summary
Dependable sales professional with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Senior Inside Sales Account Manager
Wesco Distribution
09.2023 - Current
- Increased product sales by developing and cultivating relationships with clients and providing personalized service.
- Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
- Negotiated contracts with clients, resulting in mutually beneficial agreements that drove revenue growth.
- Managed a diverse portfolio of accounts while maintaining strong relationships with key decisionmakers.
- Exceeded sales targets consistently through effective account management and strategic selling techniques.
Sr Sales Associate Cross Functional
CarMax
01.2022 - 09.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on a consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Greeted customers and provided product advice to increase sales.
- Monitored sales team performance and provided constructive feedback.
- Worked closely with other departments to understand full scope of available offerings and provide an iconic customer experience.
- Received and processed paperwork for titles, new license plates, and renewals.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained estimates and determined repair timelines to manage customer expectations.
Sales Associate/Interim Assistant Manager
AT&T Mobility
12.2020 - 01.2022
- In Home Expert- Territory Sales Manager for my local area responsible for new customer acquisition of wireless and fiber sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Verizon Wreless
10.2013 - 03.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Retail Sales Association
T-Mobile
09.2009 - 10.2013
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Associate
Grand Home Furnishings
04.2008 - 11.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
Fraud Prevention Specialist
Citibank
11.2007 - 03.2008
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Checked for accuracy by verifying data and records.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Representative
Sprint
12.2006 - 08.2007
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Specialist
Cingular Wireless
01.2006 - 12.2006
- Assisting Retail Sales Associates with rate plan changes, new activations, upgrades, billing questions and disputes, basic customer account maintenance, account migrations from an older billing system to the new implemented billing system.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Nursing
Virginia Highlands Community College
AbingdonHigh School Diploma - General Studies
Abingdon High School
Abingdon, VASkills
- Customer Buying Habits
- Sales Records Management
- Strategic Selling
- Service Contracts
- Sales Expertise
- Engaging with Diverse Customers
- Retail Store Operations
- Sales Goal Attainment
- Sales Contracts
- Complaint Management
- Goal-Driven
- Suggestive Selling
- Retail Metrics and Goals
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Exceeding Customer Expectations
- Store Opening and Closing
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Time Management
- Cash Handling
- Leadership
- Assigning Tasks
- Product and Service Sales
Timeline
Senior Inside Sales Account Manager
Wesco Distribution
09.2023 - Current
Sr Sales Associate Cross Functional
CarMax
01.2022 - 09.2023
Sales Associate/Interim Assistant Manager
AT&T Mobility
12.2020 - 01.2022
Sales Associate
Verizon Wreless
10.2013 - 03.2019
Retail Sales Association
T-Mobile
09.2009 - 10.2013
Retail Sales Associate
Grand Home Furnishings
04.2008 - 11.2008
Fraud Prevention Specialist
Citibank
11.2007 - 03.2008
Customer Service Representative
Sprint
12.2006 - 08.2007
Customer Service Specialist
Cingular Wireless
01.2006 - 12.2006
Nursing
Virginia Highlands Community College
High School Diploma - General Studies
Abingdon High School