Heather Eads
Colony Hardware Corporation
Mason,OH
9
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Highly organized professional establishes relationships with customers. Stays calm under pressure. Team player, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Inside Sales
2 Years 11 Months- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Coordinated with outside vendors for various projects aimed at improving the overall effectiveness of the inside sales team.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Supported trade shows or conferences as a representative of the organization's inside sales team.
- Led product launches with comprehensive promotional plans, driving sales and enhancing brand reputation.
- Implemented innovative sales strategies that resulted in an increase in overall profitability.
- Consistently exceeded sales targets through diligent prospecting, relationship building, and negotiation skills.
- Increased sales revenue by developing and maintaining strong relationships with clients and understanding their needs.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Recognized as a top performer consistently meeting or exceeding established sales quotas.
Inside Sales
8 Months- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Supported Outside sales team in placing orders
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Quoted prices for bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Administrative Assistant
3 Months- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Deputy Clerk
2 Years 1 Month- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Produced high-quality communications for internal and external use.
Travel Agent
2 Years 6 Months- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to create and promote special travel packages.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed promotional materials for travel packages to market hot destinations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Updated and maintained customer databases to increase customer retention.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Created promotional materials to increase visibility and attract larger market share.
Education
Associate of Arts - Paralegal
Skills
Time Management
Customer Service and Assistance
Verbal and Written Communication
Vendor Negotiations
Consultative Sales Strategies
Solution Coordination
Promote Products
Tenacious Follow-Up
Revenue Growth
Analytical Problem Solver
Documentation
Exceptional Customer Service
Analytical Thinking
Information Updates
Order Management
Transportation Logistics
Customer Buying Habits
Customer Relationship Management
Service Prioritization
Sales Expertise
Serve Customers
Project Coordination
Special Requests
Database Management
Client Retention
Purchasing
Sales and Negotiation
Operational Efficiency
Product Knowledge
Timeline
Inside Sales
Colony Hardware Corporation
09.2023 - CurrentRead More
Inside Sales
White Cap Construction Supply Inc.
12.2022 - 08.2023Read More
Administrative Assistant
Ram Tool Construction
09.2022 - 12.2022Read More
Deputy Clerk
Clinton County Juvenile Court
07.2020 - 08.2022Read More
Travel Agent
Flight Centre USA
10.2017 - 04.2020Read More
Trident Technical College
Associate of Arts from Paralegal
Read More
Military
US Air Force Military - 1999-2001 Communications Controller