Nicole Bell
Longbranch,WA
Summary
Dynamic sales professional with a proven track record, excelling in customer relationship management and account growth. Adept at resolving issues and enhancing satisfaction through effective communication and problem-solving. Skilled in sales strategy and team collaboration, driving revenue and fostering loyalty in competitive markets.
Overview
27
27
years of professional experience
Work History
Inside Sales
Hall Forest Products
Puyallup, Washington
10.2025 - Current
- Engaged customers through proactive communication and relationship-building, enhancing customer loyalty.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss tailored product and service solutions, improving customer satisfaction.
- Resolved customer inquiries promptly to ensure satisfaction and retention.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Worked in conjunction with outside sales representatives to maintain and grow product sales.
PNW HC Lead & Account Manage
Capital Lumber
Tacoma, Washington
12.2015 - 09.2025
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Quickly assessed customer needs during service interactions to ensure effective responses.
- Solved problems and managed multitasking with phones, purchasing, quoting, scheduling, and routing for myself and my team.
- Planning and leading meetings with team
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Inside Sales, Account Manager and Purchaser
Capital Lumber
Chino
04.2011 - 11.2015
- Managed client accounts, fostering strong customer relationships to enhance client satisfaction.
- Answered incoming calls and provided excellent customer service.
- Provided accurate quotes to customers promptly to enhance service efficiency.
- Trained new employees on best practices.
- Conceptualized and led Home Center and Safety meetings, promoting team engagement and safety awareness.
- managed inventory levels on certain product lines. Ran aged reports.
Receptionist, sales assistant, purchasing assistant, inside sales, account manager
Jones Wholesale Lumber
09.1999 - 01.2011
- Managed front desk operations and greeted customers warmly.
- Managed high volume of phone inquiries while providing customer service and training new team members.
- Applied problem-solving skills to resolve issues for difficult customers, enhancing overall customer satisfaction.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Assisted in sourcing quality materials and supplies to support operational needs.
Education
Bachelor of Science - Integrated Studies W/concentrations in Management
Franklin Pierce University
Rindge, NH06-2015
Associate of Arts - General Studies
Fullerton College
Fullerton, CASkills
- Customer relationship management
- Account management
- Sales strategy and development
- Quoting and order processing
- Customer service and support
- Cross-functional collaboration
- Inventory management
- Data analysis
- Team collaboration
- Team collaboration
- Problem solving
- Time management
- Schedule preparation and expense tracking
- Employee training
- Conflict resolution
- Product management
- Relationship building
References
- William Butner, Retired - Former Sales Manager, 253-905-6079
- Carol Marquis, Friend and Former Coworker, 909-519-4478
- Emery Hammond, Former Customer, 206-427-9327
Timeline
Inside Sales
Hall Forest Products
10.2025 - Current
PNW HC Lead & Account Manage
Capital Lumber
12.2015 - 09.2025
Inside Sales, Account Manager and Purchaser
Capital Lumber
04.2011 - 11.2015
Receptionist, sales assistant, purchasing assistant, inside sales, account manager
Jones Wholesale Lumber
09.1999 - 01.2011
Bachelor of Science - Integrated Studies W/concentrations in Management
Franklin Pierce University
Associate of Arts - General Studies
Fullerton College