Alex Poke
Safe Haven Security (ADT Authorized Provider)
Kansas City,MO
18
years of professional experience
Sales and account management professional with 7+ years of experience building customer relationships, managing accounts, identifying needs, and resolving issues. Proven track record of managing high-volume customer interactions while driving retention and coordinating across teams to deliver strong customer outcomes.
Work History
Inside Sales
5 Years 6 Months- Manage customer relationships from purchase through installation and follow-up, serving as a primary point of contact and ensuring expectations are clearly communicated.
- Maintain 50+ customer interactions per day, handling questions, concerns, follow-up, and account needs while providing a positive customer experience.
- Identify customer needs and recommend additional products and services that align with customer goals and create opportunities for additional sales.
- Maintain an installation completion rate above 80% by setting clear expectations, proactively following up, and coordinating successful handoffs to installation teams.
- Partner with installation and support teams to resolve customer issues and ensure a seamless experience across the customer lifecycle.
- Maintain accurate customer documentation and account follow-up while managing a high-volume customer portfolio.
Sales Consultant
1 Year 9 Months- Managed customer accounts, billing questions, upgrades, and service changes while maintaining strong customer relationships.
- Used consultative selling to understand customer needs, recommend appropriate solutions, and guide customers through purchasing decisions.
- Identified opportunities for additional products and services based on customer needs and existing account relationships.
- Built long-term customer relationships through responsive service, product knowledge, and consistent follow-up.
- Recognized as an Apple Master for product knowledge and customer engagement.
Licensed Life & Health Insurance Agent
5 Months- Conducted needs assessments and recommended tailored insurance solutions based on customer priorities.
- Guided customers through purchasing decisions while building trust and maintaining a positive client experience.
Bartender Trainer / Bartender / Server/ Busser
9 Years- Promoted multiple times based on performance and leadership, progressing from Busser to Server to Bartender.
- Consistently earned 100% scores on secret shopper evaluations for customer service and performance.
- Trained and mentored new employees on customer service and operational procedures.
Education
Bachelor of Business Administration - Management
Study Abroad
Skills
Account Management
Customer Relationship Management
Customer Onboarding
Client Retention
Customer Advocacy
Relationship Building
Needs Assessment
Cross-Functional Collaboration
Conflict Resolution & Problem Solving
Training & Mentoring
Timeline
Inside Sales
Safe Haven Security (ADT Authorized Provider)
02.2021 - CurrentRead More
Sales Consultant
Sprint
05.2019 - 02.2021Read More
Licensed Life & Health Insurance Agent
Liberty National
12.2018 - 05.2019Read More
Bartender Trainer / Bartender / Server/ Busser
Texas Roadhouse
01.2009 - 01.2018Read More
University of Ljubljana Faculty of Economics
Study Abroad
Read More
Drury University
Bachelor of Business Administration from Management
Read More