Open To Work
Carla Borrone
Heritage Pool Supply
Sunrise,FL
Summary
Detail-oriented Sales Support and Administrative Professional with over 20 years of experience in inside sales, customer service, and operations. Expertise in managing customer accounts, processing orders, and generating reports while ensuring exceptional support for customers and vendors. Coordinated office operations and maintained accurate records, contributing to business growth through strong organizational and problem-solving abilities.
28
Years of experience
Work History
Inside Sales
2 Years 5 Months- Entered customer quotes and sales orders with accuracy and efficiency.
- Entered customer quotes and sales orders, ensuring accuracy and timely processing to support sales objectives.
- Coordinated export documentation, including Bills of Lading (BOL) and IMO declarations, to ensure compliance with international shipping regulations.
- Entered and processed purchase orders to keep sales orders actively moving.
- Monitored, tracked and followed up on back orders, open orders, open transfers and open purchase orders to support sales order completion.
- Entered and processed interbranch transfers for more timely order fulfillment.
- Coordinated and prepared export documentation, including Bills of Lading (BOL) and IMO declarations, ensuring compliance with international shipping requirements.
- Monitored and followed up on back orders and open orders to facilitate timely completion of sales orders.
- Supported year-end inventory counts.
Inside Sales
2 Years 1 Month- Skilled in DMSI Agility ERP software for Building Materials & Industrials Distribution.
- Recommended process improvements for inside sales operations.
- Managed customer order entry to support accurate sales processing.
- Prepared and issued invoices for sales orders.
- Processed cash payments for customer transactions at point of sale. for customer transactions.
- Entered and processed purchase orders.
- Followed up on backorders and open purchase orders.
- Received and recorded incoming purchase order
- Completed month-end closeout activities to support accurate reporting.
- Assisted with cycle counts and inventory adjustments to maintain accurate stock levels.
- Year-end inventory support helped maintain accurate stock records
- Maintained office operations through filing, scanning, bank deposits, and other administrative support.
Sales Support
2 Years 6 Months- Provided sales team support for customer inquiries and requests.
- Supported sales with quote preparation.
- Processed orders and quotes.
- Following up on orders and quotes with customers and vendors.
- Entered purchase orders.
- Maintained accurate customer records in database to support effective sales communication.
- Assisted with internal reporting on back orders and open orders to provide visibility into order status.
Administrative Assistant
1 Year 7 Months- Collecting and reviewing customers’ service tickets.
- Collecting and reviewing customer’s service tickets.
- Posting and invoicing customers’ service tickets.
- Posting and invoicing customer’s service tickets.
- Performed various office tasks such as filing, scanning, and organizing documents., filing, scanning, responding to emails.
- Assisted with coding checks and credit card payments.
- Assisted in organizing and cleaning up customer accounts to enhance data accuracy.
- Provided support for various office functions, including administrative tasks and coordination..
- Assisted with internal reports such as renewals, payment plans, technicians’ routes.
Administrative Assistant
7 Months- Supported managers under department VP with administrative tasks, facilitating smoother operations.
- Assisted the managers under the department VP.
- Running Reports for senior level executes.
- Compiled and generated reports for senior-level executives. for senior level executives.
- Assisted in contacting insurances for verification of provider enrollment.
- Assisted in transition and cleanup of new Vistar software, improving data accuracy and accessibility.
- General office work, filing, scanning, emailing.
Office Manager/Administrative Assistant
1 Year 10 Months- Managed incoming calls and customer service inquiries, ensuring efficient communication and reservation handling.
- Handled incoming calls, reservations and customer service.
- Processed customer invoices and payments, maintaining accurate financial records.
- Handled vendors' bills and payments.
- Assisted with time cards and payroll.
- Processed daily bank deposits to ensure accurate financial records.
- Performed general office duties, including ordering supplies, scanning documents, and managing email communications.
Office administrator/ Operations
1 Year 11 Months- Managed customer billing, collections, and credit card payments to ensure timely processing.
- Coordinated internal operational functions for branch, including generating sales, billing, and booking reports.
- Supported daily office operations by managing supplies and maintaining filing systems. including ordering supplies, filing, faxing, and customer support.
- General office duties including ordering supplies, filing, faxing, and customer support.
- Work with customers to verify freight invoices for shipping.
- Supported purchasing department by confirming purchase orders and coordinating shipping logistics.
- Assisted sales with quotes of products to existing customers.
Administrative Assistant
7 Months- Managed multi-line phone systems to ensure efficient communication.
- Coordinated office appointment scheduling to optimize daily operations.
- Handle incoming cash, posting and bank deposits.
- Performed general office duties including filing, faxing, and mailing to maintain organized workflows.
- Handle multi-line phone systems.
- Conducted daily morning meetings to ensure team alignment and communication.
- Managed all patient recall processes to ensure timely follow-up and care.
Office Administer Customer Service Sales Associate
1 Year 3 Months- Processed customer sales orders efficiently.
- Generated pricing quotes for customer inquiries.
- Handle some sales and inquiries for Spanish speaking clients.
- Requested shipping quotes for outbound shipments using LTLS and UPS.
- Obtain quotes for some ship outs through LTLS & UPS.
- Received payments, managed petty cash, and assisted with accounts receivables and bank deposits to maintain financial accuracy.
- Coordinated the monthly inventory, edit, adjust & invoice our shipping outs to our Orlando office.
- Collected on past due accounts.
- Handled general office responsibilities, which included filing, faxing, mailing, and responding to incoming customer inquiries.
Assistant Office Manager/ Receptionist
3 Years 10 Months- Handle scheduling of appointments for the office.
- Schedule meetings and luncheons for the Doctors
- Serve as a liaison between office and healthcare providers.
- Delivered tasks while providing exemplary customer service.
- Collected on patient and insurance past due accounts, ensuring timely payment.
- Generated and audited customer invoices for accuracy and compliance.
- Ordered office supplies to maintain inventory levels.
- Handle fax machine, file and create statements to be mailed out to clients.
- Managed a second office.
- Took and developed X-Rays
Education
High School Diploma
Skills
Inside Sales Support & Coordination
Microsoft Office products.
Customer relationship management
Order processing
Order Tracking & Fulfillment
Backorder & Open Order Management
Order management
Invoicing & Accounts Receivable Support
Cash Flow Management
Customer Service & Relationship Management
B2B customer service
Sales support
Microsoft Office products.
B2B sales
Timeline
Inside Sales
Heritage Pool Supply
05.2024 - 10.2026
Inside Sales
L&W Supply
04.2022 - 05.2024
Sales Support
HornerXpress Worldwide.
09.2019 - 03.2022
Administrative Assistant
All Florida Pest Control.
11.2017 - 06.2019
Administrative Assistant
HealthCorp.
07.2012 - 02.2013
Office Manager/Administrative Assistant
Imperial Transportation
03.2010 - 01.2012
Office administrator/ Operations
Communication Supply Corporation
12.2005 - 11.2007
Administrative Assistant
The Kodish Group
04.2005 - 11.2005
Office Administer Customer Service Sales Associate
Wire Products Inc. of Florida
01.2003 - 04.2004
Assistant Office Manager/ Receptionist
Pine Island Dental
03.1999 - 01.2003
St. Thomas Aquinas
High School Diploma