Maddi Aphayrath
Midvale,UT
Summary
Results-driven sales professional with experience in inside sales, account management, and customer support. Skilled in preparing submittals, managing project documentation, and collaborating with customer service and warranty departments to ensure customer satisfaction and successful project outcomes. Proficient in Salesforce CRM and Microsoft Office Suite, with strong organizational, communication, and problem-solving skills. Experienced in building customer relationships, coordinating across teams, and providing reliable sales support in a fast-paced environment
Overview
2027
2027
years of professional experience
Work History
Inside Sales
Pinnacle Building Solutions
West Jordan, UT
06.2023 - Current
- Prepare detailed product submittals, technical documentation, and project materials to support contractor, architect, and customer requirements.
- Collaborate with customers, sales teams, customer service, and internal departments to ensure accurate information, timely responses, and successful project execution
- Utilize Salesforce CRM to manage customer accounts, track opportunities, and maintain accurate sales records.
- Provide product knowledge and sales support to customers by answering technical questions, identifying solutions, and guiding purchasing decisions.
- Develop and maintain strong relationships with contractors, architects, distributors, and end users through consistent communication and support.
- Monitor project opportunities, bid activity, and customer requests to support sales growth and increase market opportunities.
- Assist with preparing quotes, proposals, and product recommendations while ensuring accuracy and alignment with customer needs.
Real Estate Agent
Keller Williams
SLC, UT
2022 - 2023
- Coordinated property showings across diverse neighborhoods and price ranges to match client preferences.
- Educated clients on market trends and property values to inform their buying decisions.
- Provided exceptional customer service to ensure client satisfaction throughout transactions.
- Addressed client inquiries promptly via phone or email to enhance communication and service.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Education
Associate of Applied Science -
Salt Lake Community College
Salt Lake City, UT01-2020
Skills
- Inside Sales
- Customer Relationship Management
- Quote Preparation
- Submittal Preparation & Management
- Sales Support
- Customer Service Coordination
- Warranty Coordination
- Cross-Functional Team Collaboration
Timeline
Inside Sales
Pinnacle Building Solutions
06.2023 - Current
Real Estate Agent
Keller Williams
2022 - 2023
Associate of Applied Science -
Salt Lake Community College