CINDIA VALENZUELA
Glendale,CA
Summary
Bilingual inside sales professional with 10+ years of experience supporting sales teams, customers, and business operations. Strong background in customer communication, order management, administrative support, and cross-functional coordination. Known for being organized, responsive, and focused on delivering a positive customer experience.
Overview
13
13
years of professional experience
Work History
Inside Sales
Advanced RF Technologies
05.2023 - Current
- Support the Regional Sales Manager with daily sales, administrative, and operational activities.
- Coordinate with Sales, Engineering, Project Managers, and Purchasing teams to ensure orders and projects progress efficiently.
- Manage the Sales inbox and provide timely support to business customers regarding orders, products, pricing, lead times and documentation.
- Create and process sales quotes and purchase orders, ensuring accuracy and timely processing.
- Create customer invoices and shipping labels and coordinate documentation with customers.
- Manage Salesforce CRM records and maintain accurate customer information and sales-related data.
Sales Assistant
Lavi Industries
01.2017 - 02.2021
- Supported Sales Executives with customer inquiries, order coordination, and daily sales activities.
- Processed customer orders, quotes, product samples, and related documentation accurately and efficiently.
- Monitored purchase-order status and communicated updates, issues, and delays to customers.
- Coordinated with internal teams to resolve order discrepancies, customer service issues, and product concerns.
- Conducted proactive customer and prospect outreach to support customer retention and identify additional sales opportunities.
- Coordinated timely replacement of damaged or missing products to ensure customer satisfaction.
Customer Service
Universal Arguati Moulding
01.2014 - 01.2016
- Managed customer inquiries regarding product availability, order status, and delivery timelines.
- Reviewed and processed customer purchase orders while identifying potential backorders and delays.
- Communicated order updates and collaborated with internal teams to address customer needs and resolve issues.
- Built and maintained strong customer relationships to support customer satisfaction and repeat business.
- Managed front-office operations, including reception, incoming calls, visitor assistance, and call routing.
- Maintained organized records and processed invoices, statements, faxes, and correspondence in a timely manner.
Education
Business Office Administration Diploma - undefined
United Education Institute College
09.2014
Skills
- Inside Sales & Sales Support
- Customer & Account Management
- Order Management & Processing
- Quoting & Sample Coordination
- Customer Issue Resolution
- Sales & Order Documentation
- Data Entry & Record Management
- Microsoft Office
- Salesforce
- QuickBooks
Timeline
Inside Sales
Advanced RF Technologies
05.2023 - Current
Sales Assistant
Lavi Industries
01.2017 - 02.2021
Customer Service
Universal Arguati Moulding
01.2014 - 01.2016
Business Office Administration Diploma - undefined
United Education Institute College