Mireya Saenz
Lordsburg
Summary
Results-driven customer service representative with proven capabilities in problem resolution and active listening. Recognized for exceeding performance metrics and enhancing team collaboration to improve client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Western Bank
Lordsburg, NM
07.2025 - Current
- Assisted customers with inquiries and account management, ensuring timely resolution of issues.
- Utilized banking software to process transactions accurately and efficiently.
- Maintained up-to-date knowledge of bank products and services to provide informed recommendations.
- Collaborated with team members to enhance customer service processes and improve client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Correctional Officer
Greenlee County Sheriff's Office
Clifton, AZ
10.2023 - 01.2025
- Monitored inmate behavior to ensure compliance with facility regulations.
- Conducted regular security checks of assigned areas to maintain safety standards.
- Responded promptly to incidents and emergencies, ensuring effective resolution.
- Assisted in inmate transportation to court appearances and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Bolstered team morale and cooperation through effective leadership and communication.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Promoted sustainability by leading community recycling initiatives.
- Played key role in emergency response teams, addressing environmental accidents swiftly.
- Inspected sanitary conditions at public facilities.
Early Childhood Educator Assistant
Morenci Unifed School District
Morenci, AZ
11.2019 - 10.2023
- Developed and implemented age-appropriate lesson plans to foster cognitive and social skills.
- Collaborated with parents to support children's developmental progress and address individual needs.
- Led classroom activities that promoted creative expression through art, music, and play-based learning.
- Mentored junior educators in effective teaching strategies and classroom management techniques.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Aided in the facilitation of community engagement events, promoting greater awareness about local environmental issues and solutions.
- Assisted with data management for regulatory and operational reporting.
- Inspected sanitary conditions at public facilities.
Education
No Degree -
Eastern Arizona College
Thatcher, AZHigh School Diploma -
Morenci High School
Morenci, AZ05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Problem resolution
- Administrative support
- Team development
- Prioritization
- Spreadsheets
- Key stakeholder relationship building
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Adopt-a-highway Volunteer
- Environmental Stewardship Award Hidalgo County NM
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Western Bank
07.2025 - Current
Correctional Officer
Greenlee County Sheriff's Office
10.2023 - 01.2025
Early Childhood Educator Assistant
Morenci Unifed School District
11.2019 - 10.2023
No Degree -
Eastern Arizona College
High School Diploma -
Morenci High School