Mireya Salazar
Houston
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, onboarding duties, and team supervision. Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Human Resources role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager Assistant/Hiring Support & Cleaner
ABM Industries
Houston, TX
08.2024 - Current
- Conduct interviews to evaluate candidates' skills and cultural fit, partnering with hiring managers to finalize selections.
- Streamlined onboarding processes by managing communications for new hire orientations.
- Collected employee feedback to implement initiatives that enhance workplace morale and retention.
- Ensured compliance with federal regulations through meticulous management of Form I-9 documentation.
- Provided guidance to employees on W-2 inquiries, clarifying tax documentation procedures.
- Collaborated with payroll to ensure timely distribution of W-2 forms at year-end.
- Managed employee direct deposit information, ensuring accuracy and compliance with documentation.
- Supervised cleaning staff, providing training on best practices and safety protocols.
- Developed cleaning schedules and conducted regular facility inspections to maintain standards.
- Collaborated with management to optimize cleaning procedures and supplier agreements.
Crewmember
Raising Cane’s Chicken Fingers
Houston, TX
05.2022 - 11.2025
- Delivered exceptional customer service by greeting patrons and addressing inquiries promptly.
- Handled cash transactions efficiently, maintaining accuracy in drawer counts at shift start and end.
- Processed drive-through orders quickly, ensuring a smooth customer experience.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff members on operational procedures and customer service standards.
- Assisted in creating a positive team environment through collaboration and support.
Cashier
Flower Plaza
Houston, TX
05.2023 - 08.2024
- Managed a cash drawer of $3,000 daily, achieving a 100% accuracy rate in end-of-day audits.
- Delivered excellent guest assistance and resolved inquiries across multiple communication channels.
- Organized inventory and store layout to enhance customer experience and accessibility.
- Processed wholesale orders efficiently, utilizing cost-benefit analysis for shipping decisions.
- Supported training initiatives for new hires, reinforcing company policies and procedures.
- Responded to an average of 50 phone calls daily, maintaining a professional demeanor.
Education
Transfer - Business
University of Houston Downton
Houston, TXAssociate of Arts - undefined
Houston Community College
Houston, TX06.2021
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05-2026
Skills
- Communication Skills
- Adaptability
- Problem-Solving
- Teamwork
- Time Management
- Google Suite
- Microsoft Office (Excel, PowerPoint, Docs)
- Fluent In English and Spanish
Certification
- Certified Phlebotomist - Specialized in venipuncture and blood collection safety protocols.
- Everfi Certificate - Completed financial literacy training with practical applications for long-term financial health.
- Food Handler Permit - Trained in food safety protocols to maintain hygiene and prevent cross-contamination.
LANGUAGES
English and Spanish
Timeline
Manager Assistant/Hiring Support & Cleaner
ABM Industries
08.2024 - Current
Cashier
Flower Plaza
05.2023 - 08.2024
Crewmember
Raising Cane’s Chicken Fingers
05.2022 - 11.2025
Associate of Arts - undefined
Houston Community College
Transfer - Business
University of Houston Downton
Bachelor of Science - Human Resources Management
Western Governors University