MIREYA TORRES
North Las Vegas,NV
Summary
Accomplished hospitality and retail professional with extensive experience delivering exceptional guest experiences in high-volume, luxury environments. Skilled in front desk operations, guest services, retail sales, and team coordination. Entrepreneurial and results-driven, with a track record of managing a personal business portfolio and expanding services throughout the Las Vegas metropolitan area. Recognized for operational excellence, problem-solving, and a guest-first mindset that enhances satisfaction, loyalty, and overall business performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Associate
The Venetian Resort Hotel Casino
LAS VEGAS, NV
03.2025 - 02.2026
- Executed accurate cash-handling procedures while providing outstanding customer service via POS systems.
- Executed inventory stocking and merchandising strategies to maintain attractive and orderly displays.
- Executed strategic upselling and cross-selling techniques to optimize sales performance and meet revenue goals.
- Evaluated customer needs and provided informed product recommendations to enhance purchasing experience.
- Cultivated a professional demeanor and adaptable approach to enhance operational efficiency in a fast-paced retail atmosphere.
- Developed and maintained daily staffing schedule, aligning personnel availability with operational needs.
- Achieved improved communication flow through effective management of overview callouts. Maintained operational stability by efficiently covering shifts. Enhanced team performance by providing timely support during critical service periods.
Front Desk Agent
MGM Grand Hotel
Las Vegas, NV
01.2024 - 03.2025
- Ensured precision in guest record management through effective use of property management systems Opera, Hotsos, and Amadeus.
- Enhanced communication efficiency by streamlining responses to customer inquiries across multiple platforms.
- Generated comprehensive daily reports to support operational efficiency.
- Monitored and enforced compliance with hotel policies to maintain operational standards.
- Facilitated seamless guest check-in and check-out experiences to enhance customer satisfaction.
- Administered and processed reservation cancellations and modifications to ensure operational efficiency.
- Ensured accurate verification of guest identification and payment methods to facilitate seamless check-in processes.
- Processed cash transactions and maintained accurate folio documentation to ensure financial integrity.
Guest Services
The Venetian Resort Hotel Casino
Las Vegas, NV
07.2011 - 03.2025
- Coordinated with various departments to ensure timely responses to guest inquiries.
- Utilized proficiency in Hotsos, Opera, and Avaya to streamline communication and support service delivery.
- Facilitated exceptional guest service to enhance customer satisfaction through effective resolution of inquiries, requests, and concerns.
- Coordinated with relevant departments to address guest needs and monitored service request resolutions.
- Executed strategic marketing initiatives for resort amenities and services to enrich guest satisfaction.
- Gathered and communicated guest feedback to support continuous improvement in service delivery.
- Cultivated a professional atmosphere while engaging in productive teamwork.
Uniform Control Attendant
Eastside Cannery Hotel And Casino
Las Vegas, NV
05.2017 - 07.2019
- Supervised uniform distribution and collection processes, maintaining inventory management to support operational efficiency.
- Enhanced efficiency of uniform assignment tracking to support operational accuracy and accountability.
- Oversaw inspection of uniforms to identify cleanliness and damage issues. Managed repair and replacement processes to ensure adherence to quality standards.
- Oversaw vendor relationships to facilitate efficient cleaning and replenishment of uniforms, supporting operational readiness.
- Facilitated uniform requests and efficiently resolved employee issues to support operational excellence.
- Monitored adherence to uniform policies and safety standards to ensure a professional and secure work environment.
Packer/ Order Picker/Stocker
Bed Bath & Beyond Warehouse
North Las Vegas, NV
06.2008 - 11.2009
- Packaged products accurately according to specifications and quality standards.
- Operated packing machinery efficiently to optimize workflow and reduce downtime.
- Collaborated with team members to improve packing processes and efficiency.
- Maintained cleanliness and organization of packing area to promote safety and productivity.
- Assisted in resolving packing discrepancies through effective communication with supervisors and logistics teams.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Education
High School Diploma - GED
Del Sol High School
Las Vegas, NVSkills
Customer Service & Guest Relations
POS Systems & Cash Handling
Opera, HotSos, Amadeus, Avaya
Retail Sales, Upselling & Merchandising
Front Desk & Reservation Management
Inventory & Stock Control
Scheduling & Staff Support
Communication & Team Collaboration
Problem Solving & Multitasking
Administrative & Reporting Skills
Team Player
Critical Thinker
LANGUAGES
English (Fluent)
Spanish (Fluent)
Certification
Alcohol Awareness Card
Timeline
Retail Associate
The Venetian Resort Hotel Casino
03.2025 - 02.2026
Front Desk Agent
MGM Grand Hotel
01.2024 - 03.2025
Uniform Control Attendant
Eastside Cannery Hotel And Casino
05.2017 - 07.2019
Guest Services
The Venetian Resort Hotel Casino
07.2011 - 03.2025
Packer/ Order Picker/Stocker
Bed Bath & Beyond Warehouse
06.2008 - 11.2009
High School Diploma - GED
Del Sol High School