Miriael Velazco
Hartsville,SC
Summary
Detail-oriented and customer-focused professional with experience in research, customer service, supervision, hospitality, warehouse operations, and administrative support. Skilled at managing confidential information, verifying data, solving problems, and working in fast-paced environments. Known for strong communication, organizational skills, and the ability to provide excellent service while maintaining accuracy. Eager to contribute these strengths as an Eligibility Specialist II (MAGI).
Overview
4
4
years of professional experience
Work History
Shift Partner
ShiftSmart
05.2026 - Current
- Provide retail support at multiple store locations.
- Assist customers with purchases and store operations.
- Stock merchandise and maintain store organization.
- Adapt quickly to different work environments and responsibilities.
- Supporting Circle K & Dollar General
Skilled Researcher
Perdue Brandon Law
01.2025 - 04.2026
- Conducted detailed research to support legal collections and investigations.
- Verified ownership information using multiple databases.
- Reviewed and analyzed public records for accuracy.
- Maintained confidential information while meeting strict deadlines.
- Collaborated with attorneys and collection teams in a fast-paced environment.
Supervisor
Kids Empire
12.2023 - 12.2024
- Supervised daily operations and employee performance.
- Assigned tasks and ensured company standards were met.
- Assisted customers and resolved concerns professionally.
- Maintained a safe and welcoming environment for guests and staff.
Warehouse Team Member
Buc-ee's
07.2022 - 11.2023
- Replenished merchandise and maintained inventory levels.
- Maintained a clean, organized, and safe work environment.
- Assisted as a backup cashier during high-volume periods.
- Met productivity and customer service goals.
Front Desk Agent
Hilton
04.2023 - 07.2023
- Checked guests in and out while providing exceptional customer service.
- Processed payments and balanced cash drawers accurately.
- Managed reservations, guest accounts, and end-of-day reports.
- Answered phones and resolved guest concerns professionally.
Education
Bachelor of Science - Criminal Justice
Johnson & Wales University
Providence, Rhode Island05-2022
Skills
- Customer support expertise
- Data entry and verification skills
- Research methodologies and information analysis
- Case documentation practices
- Proficiency in Microsoft Office Suite
- Effective time management and organization
- Collaboration within teams
- Problem-solving abilities
- Cash handling expertise and payment processing
- Supervisory experience in teams
- Strong written and verbal communication skills
- Detail-oriented with a focus on confidentiality
Timeline
Shift Partner
ShiftSmart
05.2026 - Current
Skilled Researcher
Perdue Brandon Law
01.2025 - 04.2026
Supervisor
Kids Empire
12.2023 - 12.2024
Front Desk Agent
Hilton
04.2023 - 07.2023
Warehouse Team Member
Buc-ee's
07.2022 - 11.2023
Bachelor of Science - Criminal Justice
Johnson & Wales University