Miriah Pfefferman
Alexandria,KY
Summary
Flexible and adaptable clerk work with 6 years of experience in a front-facing administrative role. Able to manage different issues and problems that occur over the phone. Used to going over different schedules to make sure they all will run smoothly. Seeking a job that has a flexible schedule that I can manage at home with two children that will be present.
Overview
9
9
years of professional experience
Work History
PSR (Patient Service Representative)
St Elizabeth Physicians
Highland Heights, KY
08.2022 - Current
- As a PSR it was my job to check in and out patients for their appointments, and to collect any Copays and or any past due balances that are due. Make any new appointments needed for them along with answering the phone calls that come in and to help them in the best way that I could, so either making them an appointment with one of our providers or transferring to one of our nurses for better assistance.
- As a PSR I go over the providers schedules to make sure that their templet is set up correctly and patients are scheduled correctly, and if I come across any issues I call to reschedule the patients.
- As a PSR it was also my job to check everyone’s insurance to make sure that it was all up to date along with verifying that those who had tests done got a hold with the physician to know their results
CNA/Clerical
St Elizabeth Hospital
01.2018 - 08.2022
- As the main clerical for our floor it is my duty to help keep the floor moving smoothly
- Keeping everyone updated on new orders coming in and when discharge orders come in
- I keep the floor clean and organized while also ordering all the supplies needed for the unit
- I am also in charge of doing the schedule in Kronos for the CNA’s and Clericals
- As a CNA it is my responsibility to check on the patients every two hours and help them in anyway that I can
- Checking sugars and helping toilet the patients along with baths.
Front Desk Secretary
Newport High School Board of Education
08.2015 - 05.2016
- My duties were to answer phone calls and direct/transfer them to the correct department or person that they were looking for
- I also helped with filing in different departments.
Education
Clerical training -
01.2018
CNA certification -
10.2016
High school diploma -
01.2016
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Schedule Management
- Critical Thinking
- Active Listening
- Money handling abilities
- Scheduling
Timeline
PSR (Patient Service Representative)
St Elizabeth Physicians
08.2022 - Current
CNA/Clerical
St Elizabeth Hospital
01.2018 - 08.2022
Front Desk Secretary
Newport High School Board of Education
08.2015 - 05.2016