Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
TRIO STUDENT
Timeline
Generic

Tyzer Clark

Missoula,MT

Summary

Adaptable and enterprising computer technician seeking a challenging position in software and technical support, leveraging strong problem-solving skills and technical expertise. Dedicated to providing exceptional support to internal computer end users in accordance with established ServiceDesk policies and procedures. Dedicated administrative professional well-versed in communication and team building. Ready to bring 13 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

PSR (Patient Service Representative)

Partnership Health Center
09.2023 - Current
  • Provide responsive technical support to internal computer end users through phone, email, and support portal
  • Troubleshoot hardware and software issues, identifying solutions and implementing workarounds
  • Research and resolve end user problems, escalating incidents or requests for service as necessary
  • Document, track, and monitor problems to ensure timely resolution and maintain records in the ServiceDesk database
  • Configure, install, and update desktops, laptops, peripherals, networks, and related software
  • Communicate effectively with end users to manage expectations regarding problem resolution timelines.

Assistant Kitchen Manager

Jaker's Bar and Grill
06.2018 - Current
  • Managed daily operations of the prep team, ensuring smooth operation and high standards
  • Oversaw quality control, daily production, and large stocking orders for food inventory
  • Collaborated as a team player to achieve customer satisfaction and maintain food quality
  • Dietary Cook at Riverside Health Care: Followed strict health guidelines and recipes to prepare meals for residents, maintained HIPAA compliance, and managed food preparation duties.

Shift Supervisor/Lead Kitchen

The Hub Family Entertainment Center
02.2015 - 02.2018
  • Responded to and resolved customer questions and concerns, established effective employee schedules, and trained new employees
  • Operated and maintained arcade games, go-karts, and other attractions to ensure a fun and safe experience
  • Provided excellent customer service, operated cash registers, and handled cash transactions accurately.

Education

B.S: Computer Science, Data Analytics -

University of Montana
03.2023

Skills

  • Very Good
  • Reception Management
  • Insurance Verifying
  • Coding Understanding
  • System Updates
  • Customer Service
  • Customer Service Orientation
  • Active Listening
  • Attention to Detail
  • Computer Literacy
  • Analytical Skills
  • Problem Solving

Accomplishments

  • Auto Text Generator, Java: Developed an auto text generator using symbol tables and Markov chains.
  • Black Jack, Python: Implemented a Black Jack game using class systems for players, dealers, and decks.
  • Calendar App, Django, Python, HTML: Collaborated in a group project to develop a multi-model view calendar app using Django frameworks.
  • Raspberry Pi: Plant Self-Care System, Python: Utilized Raspberry Pi, breadboard, soil sensors, and a relay pump board to create a plant self-care system.

Additional Information

Currently working as a PSR at Partnership Health Center since 09/14/23.

TRIO STUDENT

Timeline

PSR (Patient Service Representative)

Partnership Health Center
09.2023 - Current

Assistant Kitchen Manager

Jaker's Bar and Grill
06.2018 - Current

Shift Supervisor/Lead Kitchen

The Hub Family Entertainment Center
02.2015 - 02.2018

B.S: Computer Science, Data Analytics -

University of Montana
Tyzer Clark