Miriah Shank
Mountville,PA
Summary
Dynamic Shift Manager with a proven track record at Taco Bell, excelling in employee training and customer service. Skilled in decision-making and cash handling, I effectively resolved customer complaints, enhancing satisfaction and loyalty. My energetic approach fosters strong team relationships, driving operational efficiency and achieving business goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
- Supervised team members to ensure compliance with operational standards and customer service excellence.
- Coordinated shift schedules to optimize labor efficiency and meet business demands.
- Trained new employees on food safety protocols and company policies for seamless onboarding.
- Implemented inventory management practices to minimize waste and improve stock levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Shift Manager
MOD Pizza
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained new staff on food safety protocols and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Teacher
Chesterbrook Academy
Lancaster, PA
03.2025 - Current
- Developed engaging lesson plans to enhance student learning experiences.
- Implemented classroom management strategies to maintain a conducive learning environment.
- Assessed student progress through regular evaluations and tailored instruction accordingly.
- Collaborated with parents and staff to support student development and address concerns.
Teacher
U-GRO Learning Centres Inc.
Lancaster, PA
10.2021 - 03.2025
- Create lesson plans
- Developed engaging lesson plans to enhance student learning experiences.
- Implemented classroom management strategies to maintain a conducive learning environment.
- Assessed student progress through regular evaluations and tailored instruction accordingly.
- Collaborated with parents and staff to support student development and address concerns.
Education
High School Diploma -
Penn Manor
Lancaster, PA06.2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
Certification
CPR/ First aid certified
Phlebotomist
Timeline
Teacher
Chesterbrook Academy
03.2025 - Current
Teacher
U-GRO Learning Centres Inc.
10.2021 - 03.2025
Shift Manager
Taco Bell
Shift Manager
MOD Pizza
High School Diploma -
Penn Manor