Miriam Amaro

• Posted new positions on Indeed and the company website. Pre-screened resumes prior to sending to hiring managers for consideration. Assist with setting up interviews and assist with HR related interviews.
• Conducted orientation sessions, onboarding procedures including eVerify and background checks for new employees.
• Administered employee benefits and assisted with open enrollment. Responded to employee inquiries related to insurance, sick, vacation leave and employee assistance program.
• Maintained personnel records to establish accuracy and compliance with applicable regulations as well as audits.
• Developed a paperless process for orientation using DocuSign. Collaborated with HR team to implement a paperless process for overall admin.
• Served as a trusted advisor to employees at all levels of the organization regarding workplace policies, and conflict resolution.
• Contributed to the Alzheimer's committee and helped organize fundraising events, as well as design the Westminster Alzheimer's logo.
• Coordinated and supported the planning of employee engagement events.

• Utilize WorkDay for multiple clients to access employee benefit information, including verification process.
• Research each client enquiries regarding open enrollment, qualifying life events, general benefits and password resets and follow each client procedures.
• Work with Salesforce to complete pending cases. Provide additional information for clients using SOB's, contact lists, benefits guide etc.
• Successfully answer all calls and questions employees may have and resolve issues they encounter while making updates to their benefits.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions.
• Organized, maintained and updated information in WebPT. Collected payments, scheduled appointments, verified patients insurance, and answered telephone calls.
• Monitor patients insurance, CoPays, Co-Insurances and deductibles.
• Ensuring potential new patients are called when receiving doctors referral as well as providing information about their PT sessions.
• Maintained clean and organized front desk areas to uphold polished company image.

• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Ensured accurate payment distribution for employees by reviewing timecards and attendance records.
• Worked with the HR team as a second set of eyes for new hire paperwork, including processing termination adjustments for final pay.
• Collaborated with the Benefits Coordinator to update employee benefits in payroll system, ensuring accurate deductions and contributions.
• Issued reports by analyzing data then entering summaries of earnings and taxes into a Reconciliation excel spreadsheet.
• Processed manual checks for exempt employees in accordance with company policies.

Awards at Westminster -

• Innovation Award
• Impact Award
• Recognition of contribution and leadership