Overview
Work History
Education
Skills
Timeline
Generic

Miriam Beale

Gallant

Overview

6
6
years of professional experience

Work History

Sales Agent

Call Center For Hire, LLC
Southfield
04.2020 - 04.2021
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated deals and handled complaints or objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.

Billing Agent

Alorica
Pensacola
08.2017 - 01.2018
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Generated detailed financial reports for management review.
  • Ensured accuracy of billing data by verifying customer account details.
  • Developed strategies to improve the overall efficiency of the billing process.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Adhered to company policies and procedures relating to billing processes.
  • Maintained accurate records of all transactions related to billing activities.

Agent Representative

Alorica
Pensacola
03.2015 - 04.2016
  • Followed up on any unresolved cases within a given time frame as per company policy.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

GED -

North Georgia Technical College
Clarkesville, GA
12-2011

Skills

  • Customer service
  • Sales techniques
  • Negotiation skills
  • Record keeping
  • Financial reporting
  • Data accuracy
  • Relationship building
  • Communication skills
  • Time management
  • Customer assistance
  • Conflict resolution

Timeline

Sales Agent

Call Center For Hire, LLC
04.2020 - 04.2021

Billing Agent

Alorica
08.2017 - 01.2018

Agent Representative

Alorica
03.2015 - 04.2016

GED -

North Georgia Technical College

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Miriam Beale