Miriam Beale
Gallant
Overview
6
6
years of professional experience
Work History
Sales Agent
Call Center For Hire, LLC
Southfield
04.2020 - 04.2021
- Developed relationships with customers by providing excellent customer service.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained accurate records of customer interactions and transactions.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Billing Agent
Alorica
Pensacola
08.2017 - 01.2018
- Expedited payments by verifying accuracy and currency of vendor information.
- Generated detailed financial reports for management review.
- Ensured accuracy of billing data by verifying customer account details.
- Developed strategies to improve the overall efficiency of the billing process.
- Input statement information, reconciled accounts and resolved discrepancies.
- Adhered to company policies and procedures relating to billing processes.
- Maintained accurate records of all transactions related to billing activities.
Agent Representative
Alorica
Pensacola
03.2015 - 04.2016
- Followed up on any unresolved cases within a given time frame as per company policy.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
GED -
North Georgia Technical College
Clarkesville, GA12-2011
Skills
- Customer service
- Sales techniques
- Negotiation skills
- Record keeping
- Financial reporting
- Data accuracy
- Relationship building
- Communication skills
- Time management
- Customer assistance
- Conflict resolution
Timeline
Sales Agent
Call Center For Hire, LLC
04.2020 - 04.2021
Billing Agent
Alorica
08.2017 - 01.2018
Agent Representative
Alorica
03.2015 - 04.2016
GED -
North Georgia Technical College