Administrative Assistant
Charles Schwab
06.2022 - Current
- Administer and maintain M365 applications or servers in use including but not limited to Teams, SharePoint Online, Exchange Online, Azure AD, and PowerApps
- Administer SharePoint groups
- Assist members of the Systems and teams with duties as assigned by management, focus on process changes that will contribute to increased operational excellence and an improved user experience
- Collaborate with internal teams to identify business requirements and design the SharePoint 365 online environment
- Maintain well-developed working knowledge of the assigned duties and job functions; keep up to date and request additional training and/or development as needed
- Manage and administer role-based security for different levels of access on the infrastructure team
- Manage M365 security administration including data security using M365 compliance tools and other solutions built into M365
- Manage permissions as users leave or are reassigned, to include Microsoft 365 (M365) groups
- Resolve user issues accessing Teams functions
- Stay current with M365 changes and updates and keep IT and the business informed of upcoming changes and to leverage new services or application M365 offers
- Stand up, create, and design content for SharePoint sites
- Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
- Troubleshooting technical issues such as email delivery failures or authentication problems
- Managing the deployment of new features or functionality
- Microsoft System Center Configuration (SCCM)
- Provides technical support - identifying, investigating, and resolving users' problems with computer software and hardware -for problems that are beyond the expertise of Technical Support Representatives
- Addressing support requests for assistance with issues pertaining to their accounts, including Exchange, Teams, OneDrive, SharePoint, Azure Active Directory, etc
- Creating tickets when needed, to resolve escalated problems
- Troubleshooting problems with related technologies such as Azure on-prem, Azure AD, etc.